Care Code: 205.4

Hi pninit, we are here to help you sign in your HBO Max account!

Thank you for letting us know what troubleshooting steps you have already attempted!

The error code 205.4 simply means that the User ID you are currently using is not authorized. Here are a few fixes that can help:

1. Confirm that the user ID you are using is correct and associated with the AT&T account that is provisioned with HBO Max. Find your User ID and reset your AT&T Password to troubleshoot the error code.
2. If you are attempting to sign in with an iPhone, iPad, iPod, or Apple TV, turn Off the TV Provider within your device settings. Go to settings app>TV Provider>Remove TV Provider or Sign out.

If this does not help, let us know:

1. If you have a wireless account/TV/Internet account that is provisioned with HBO Max so we can move you the correct department for personalized help. Please do not post any account info here, as this is a public forum.
2. If you have recently made any account changes, only certain plans are provisioned with HBO Max.

Let us know if you need additional help! Thank you for posting on the AT&T Community Forums!

Rhoda, AT&T Community Specialist

Pretty sure this was just a scam to get people to either stay with AT&T or sign up in the first place, I too have had massive issues with this so called "free" service, it's an exercise in frustration and literally I'm pretty sure it's a scam, their answer is always uninstall & re-install, if you are doing this constantly it's NOT a service!!

1. Confirm that the user ID you are using is correct and associated with the AT&T account that is provisioned with HBO Max. Find your User ID and reset your AT&T Password to troubleshoot the error code.
2. If you are attempting to sign in with an iPhone, iPad, iPod, or Apple TV, turn Off the TV Provider within your device settings. Go to settings app>TV Provider>Remove TV Provider or Sign out.

I'm still getting this error message.  I'm leary to go into my settings and sign out of the TV provider as requested. Has anyone done this and it worked?  I've tried everything else and it's still not working.  Next step is to leave AT&T.