ScubaGurl's profile

New Member

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1 Message

Wednesday, May 4th, 2022 1:31 AM

Care Code 205.4: "Hmm..."

I'm trying to log into my AT&T account, but I keep getting an error message saying "Care Code 205.4 - Hmm... that isn't the ID you use for this service. Try signing in with another ID." The thing is, I couldn't remember my ID, so I hit "forgot ID" and it was texted to me, so I know I'm using the correct ID. I also just reset my password, so I know that is correct as well. I'm trying to sign in to watch HBO Max. Please help!

ATTHelp

Community Support

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207.1K Messages

9 months ago

Hey there ScubaGurl, we want to help get you signed in to watch HBO Max. 

 

Let’s meet in a Direct Message to help with your login. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime, you can try our troubleshooting tool to see if it can correct the trend. 

 

We look forward to meeting you in a DM, so that we can get you logged in. 

 

Thank you for contacting AT&T Community Forums.

 

Lorie, AT&T Community Specialist

New Member

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1 Message

7 months ago

I get this same issue when I try to log into the Hallmark App. It takes me to select my TV provider, Directv, then Imehen I try to log in, I get this message. Crazy thing is, if I log into Directv directly, it accepts these very same credentials. Happens on my phone and tablet

New Member

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3 Messages

7 months ago

I am having the same problem as tinarena trying to log into espn on my playstation 4 through directv. the directv login information is correct.

New Member

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1 Message

6 months ago

I have this very same problem with the YES network app…is there a fix? ☺️

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