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Thursday, May 21st, 2020 6:37 PM


Can't Sign in to HBOMAX - Help & Streaming Solutions

AT&T Subscriptions that include HBOMAX


AT&T is no longer offering HBO MAX for new plans. If you have a Grandfathered plan that included HBO MAX, As long as you do not move or change your plan, you will not lose HBO MAX.

If you have a legacy plan, learn how to sign in below. 


Have AT&T Grandfathered Plan that includes HBO?

You will use the same username or email that you use to sign in to your account to view or pay your bill. 


Wondering what your AT&T ID is? Find it now.

Can't remember your password? Reset it now.


Heads Up: If you have multiple sign-ins or unified billing, it is recommended you verify you are using the right ID for HBOMAX


Sign in Solutions

Still having trouble signing in? Below are some useful tips to setup your account.

  • HBO MAX is no longer being offered with new orders of AT&T Fiber services. If you move or change your service plan, you will lose the offer.
  • If you have an older Unlimited Cell Phone Plan, you may need to register your service. You can do so at Once you're on the site, sign in with your AT&T Wireless account information.
  • For customers with select grandfathered Unlimited Plans. Have you accessed HBO using your AT&T Internet or U-verse TV sign-in info? If you haven't, go to Then, select the Hey AT&T Unlimited customers! blue banner and follow the prompts. If you have, then try using the sign in credentials you used in the past.
  • Delete cache & cookies on your browser to make sure a previous login is not saved.
  • Try to sign in with another browser or device. For best results, sign in using a web browser on your computer.
  • Make sure you are choosing AT&T as your provider. 
  • Make sure you are using the right ID
  • Change your myAT&T password to a different password. Sometimes there is a conflict with your existing password or a special character causing issues. We suggest changing to a password that you have not used in the past. Once registered, you can try changing it back to your previous password.


HBOMAX Standalone


What does standalone mean? If you're not subscribed to HBO with a legacy Mobile plan or Internet service, it is considered standalone.


For your support needs, visit HBOMAX Help


Forgot your password? If you already signed in to your account but cannot remember your password, reset it now at



HBOMAX Information & Help



ChrisZ, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member


1 Message

2 years ago

I am a new Internet 1000 and AT&T TV Entertainment customer. I have an HBO MAX tile on MyAtt but clicking it does not do anything, across multiple browsers and OS's. Signing in via gets me a "Can't verify your subscription" message and tells me to go to MyAtt.  How do I activate my HBO MAX???? I have called support multiple times with no resolution.

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