Can’t login to HBOmax

Hi @devonmorgan19

Thank you for reaching out to us. We'll be happy to help you get logged into your HBO MAX.

Is it at all possible that there's a different email address that was used for your user ID? If so, go to the login screen, and select Forgot User ID to find additional user ID's you may have.

If that's not the issue here, please let us know and we can create a technical case to get this resolved for you.

We look forward to hearing back from you!

Darais, AT&T Community Specialist

I tried that and it gives me the same message. It also asks to make sure I activated HBOmax on myATT but I can’t find where to do that.

We've got you covered, @devonmorgan19!

Since your account is an AT&T Unlimited Elite it's recommended that you try resolving your experience by following these steps:

1. Go to your myAT&T account overview from a web browser.
2. Select one of the following:
   • Go to my account
   • Get started with the HBO Max logo and then follow the prompts
   • Start watching HBO Max under See what’s on TV.
3. Look at the Finally, sign in and stream HBO Max section of this article for next steps.

Hopefully, this will help get you squared away so you can enjoy your HBO Max.

Let us know how this worked for you!

Lar, AT&T Community Specialist

I have been told this by AT@T support and this widget does not appear on my account.

I keep getting the same runaround. I have tried everything suggested but keep getting the same results. 

I also have the exact same experience. Not link to activate HBO max, its missing 

They fixed my issue by resetting my account. Once they did that, I was able to log into HBOmax.

Who reset it? AT&at? HBO? Which account did they reset? 

ATT