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New Member

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3 Messages

Wed, Feb 24, 2021 12:28 PM

Can’t login to HBOmax

I’ve had the unlimited elite plan which includes HBOmax but I have yet to be able to login to the app. When I try to sign in with my ATT login info, it says “Can’t verify your subscription”. Why is this happening?

ATTHelp

Community Support

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200.5K Messages

2 y مضت

Hi @devonmorgan19

 

Thank you for reaching out to us. We'll be happy to help you get logged into your HBO MAX.

 

Is it at all possible that there's a different email address that was used for your user ID? If so, go to the login screen, and select Forgot User ID to find additional user ID's you may have.

 

If that's not the issue here, please let us know and we can create a technical case to get this resolved for you.

 

We look forward to hearing back from you!

 

Darais, AT&T Community Specialist

New Member

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3 Messages

2 y مضت

I tried that and it gives me the same message. It also asks to make sure I activated HBOmax on myATT but I can’t find where to do that.

ATTHelp

Community Support

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200.5K Messages

2 y مضت

We've got you covered, @devonmorgan19!

 

Since your account is an AT&T Unlimited Elite it's recommended that you try resolving your experience by following these steps:

  1. Go to your myAT&T account overview from a web browser.
  2. Select one of the following:
    • Go to my account
    • Get started with the HBO Max logo and then follow the prompts
    • Start watching HBO Max under See what’s on TV.
  3. Look at the Finally, sign in and stream HBO Max section of this article for next steps.

Hopefully, this will help get you squared away so you can enjoy your HBO Max.

 

Let us know how this worked for you!

 

Lar, AT&T Community Specialist

New Member

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13 Messages

1 عام مضت

I have been told this by AT@T support and this widget does not appear on my account.

jjfort

New Member

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34 Messages

1 عام مضت

I keep getting the same runaround. I have tried everything suggested but keep getting the same results. 

New Member

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5 Messages

1 عام مضت

I also have the exact same experience. Not link to activate HBO max, its missing 

New Member

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13 Messages

1 عام مضت

They fixed my issue by resetting my account. Once they did that, I was able to log into HBOmax.

New Member

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5 Messages

1 عام مضت

Who reset it? AT&at? HBO? Which account did they reset? 

New Member

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13 Messages

1 عام مضت

ATT

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