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hools's profile

New Member

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4 Messages

Tuesday, November 8th, 2022 2:37 AM

Can’t log into HBO Max using AT&T on ipad

Within the HBO Max app on my iPad, I select to login with a provider and select AT&T. I then get a modal saying We want to keep your info safe. We haven’t noticed any activity in a while. We’re redirected you for your security. But I’m never redirected. I have the AT&T app installed on my ipad and can login/access my account fine there. I can access HBO max on my iphone and on my tv. 

New Member

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4 Messages

3 months ago

clicking Ok, got it does nothing. 
ATTHelp

Community Support

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207.7K Messages

3 months ago

We are here to help you access your HBO Max account through your iPad, @hools.

 

We do understand how important it is to be able to watch your favorite shows and movies! If you are able to access HBO Max on your TV and cell phone, it may just not recognize this new device. 

 

If you are using the HBO Max app on your iPad, Try logging in through the web browser. Go to hbomax.com and select Sign In in the upper right corner of the page. Be sure to click on Sign In with a Mobile Provider. After that a pop-up message will say  "Do you want to allow HBO Max to use your TV provider subscription?" tap Don't Allow

 

Also, please check for any HBO Max app updates and if there is any available please install the update. 

 

Try this and let us know how it goes. We look forward to your response. 

 

Clarissa, AT&T Community Specialist 

New Member

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4 Messages

3 months ago

still stuck. Trying to login via the website on my iPad opens the app. I can login fine on my computer. iPad and app are up-to-daw. 

ATTHelp

Community Support

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207.7K Messages

3 months ago

Hi, ! Thank you for checking out our troubleshooting suggestions to help you login and stream HBO Max on your iPad.

 

Since you're still experiencing difficulties accessing HBO Max on your device, let's meet in a direct message, so we can provide additional personalized troubleshooting.

 

In the meantime, make sure your device is updated with software version iOS 12.2+. This version allows you to stream on your iPad.

 

You will find our direct message located in the upper right corner of the Forums which is the chat icon next to the bell icon.

 

We look forward to working with you! Speak with you soon!

 

Jonye, AT&T Community Specialist

New Member

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4 Messages

3 months ago

Whoops. missed the message and see i can’t respond to you. Still having an issue authenticating on my ipad. 

New Member

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1 Message

2 months ago

Was any resolution reached on this? I am having the same issue. 

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