Can't get hbo max

I have unlimited elite and every time I try to sign in it says "hmm that doesn't seem to be the ID you used to sign up with. I only have 2 ID'S and neither work to sign in with

Responses

Accepted Solution

Official Solution

ATTHelp

Community Support

•

207.2K Messages

9 months ago

Hello rogerramsey, we're here to help you with your HBOMax sign in.

Lets sign in on a computer first to get the account registered and started. First thing we want to do is clear the cache and browser history. If you have a PC running Chrome, Firefox, Internet Explorer, or Edge:

Open your browser.
Press Ctrl+Shift+Delete.
Select the items you want to clear.
Select the Delete, OK, Clear, or Clear data button, depending on your browser type.
Close and reopen your browser.

Here's how to sign in on your computer:

Go to HBOMax.com on your computer and choose Sign In (upper-right).
If you're already signed in, choose your profile (upper-right) and then choose Sign Out.
Choose Sign in with a Provider.
Choose who you subscribe through (your provider). If you don't see your provider, choose View All Providers and then select your provider. I don't see my provider
Enter the username and password for your provider account that includes HBO Max. Can't sign in?

Can't Verify Your Subscription

Make sure your provider account includes access to HBO Max. To do this, see Step 2: Can't verify your subscription.
First time signing in? You'll see 'Create Your HBO Max Account.'
- New to HBO Max? Enter your name and email address and then choose Create Account.
- Already have an HBO Max account? Enter your name and your existing HBO Max email address, and then choose Create Account. Next, follow the Verify Email Address steps (in the Account Found? section below) to link your existing account to your HBO Max subscription through your TV, internet, or mobile provider.
Choose who's watching and you're ready to stream.

If we find an existing HBO Max or HBO NOW account with the same email address, you'll have two options:

Verify Email Address

Choose this option to link the account that we found to your HBO Max subscription through your TV, internet, or mobile provider. After choosing this option, check your inbox for an email from HBO Max with a one-time code (the subject line is 'Here's Your One-Time Code'). Then, enter the code from the email and choose Link Accounts. If you don't get this email, see Didn't get the email?

If you link to an HBO Max account you'll keep your existing profiles (which include settings such as My List, parental controls, and Continue Watching). Your profile settings are not saved if you link to an HBO NOW account.

Create New Account

Choose this option to create a new HBO Max account with a different email (don't link to the account we found). After you choose this option, enter a different email address for your account.

Let us know if this works.

Thank you for visiting AT&T Community Forums!

Carlton AT&T Community Specialist

0

rogerramsey

New Member

•

4 Messages

9 months ago

I'm definitely on at&t unlimited elite plan tried using computer to login still with a computer wont let me access hbo max keep getting error code 205.4 says "hmm that doesnt seem to be the ID you signed up with" i dont have any other att user ID so (Edited per community guidelines) is that about theres only 2 user ID ive ever had 1 was prepaid and the other is my new post paid account which is unlimited elite i can access myatt login but as soon as i click the link to hbo max or try signing in online on a computer i keep getting error code 205.4 this is annoying that its been 3 weeks of having this service and still unable to access hbo max

(edited)

0

ATTHelp

Community Support

•

207.2K Messages

9 months ago

Hey there @rogerramsey. We understand how frustrating it can be to not be able to log in to your HBO Max account.

Have you tried the steps listed above in this thread? If not, let's start by clearing the cache and browser history on your computer that you are trying to log in with.

Open your browser.
Press Ctrl+Shift+Delete.
Select the items you want to clear.
Select the Delete, OK, Clear, or Clear data button, depending on your browser type.
Close and reopen your browser.

After that, follow the next steps listed above.

Let us know how this worked for you.

Clarissa, AT&T Community Specialist

0

rogerramsey

New Member

•

4 Messages

9 months ago

Still has not worked still no hbo max. This happens every time.

0

rogerramsey

New Member

•

4 Messages

9 months ago

Well (Edited per community guidelines) thanks for all the help and a (Edited per community guidelines) responce. Oh right silly me, i didnt get either 😂🤣🤬

(edited)

0

rogerramsey

Can't get hbo max

ATTHelp

rogerramsey

ATTHelp

rogerramsey

rogerramsey

Related Conversations

Did this help you?

Tags