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Cristas's profile

New Member

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2 Messages

Fri, May 20, 2022 7:44 AM

Cannot login to HBO Max

HBO max is included in my selected plan, however when I log into HBO max with same login info, or through service provider, it says my HBO Max Subscription has expired through ATT but it hasn’t.  

Accepted Solution

Official Solution

Moderator

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1.2K Messages

4 months ago

Hello Community,

This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away.  For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them.  However, you may have lost that bonus for one or the other product based on your plan or promotion expiring.  This can cause confusion in the system.

To resolve, please log out of all of your devices that use HBO Max. 

  • Go to your HBO Max Account by clicking on your username (on laptop/PC) or settings (on phone).
  • Choose "Manage Devices"
  • Choose  "Sign All Devices Out"   

Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with.  If you have DirecTV with HBO Max, use your DirecTV login.  If you get HBO Max with our unlimited wireless plan, use your AT&T login.

You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page.

If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible.

Thanks

The AT&T Community Team

ATTHelp

Community Support

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203.7K Messages

6 months ago

We can help you with your HBO Log-In concern, Cristas.

 

Can you please provide more information about your service that you have HBO Max included with? The reason why e need to know that is, so we can have the proper team support you. 

 

You can get HBO MAX with in the following ways: 

  • AT&T Wireless (Unlimited Elite)
  • AT&T Internet 1000
  • DirecTV (Choice and above)
  • DirecTV Stream (Choice and above)

If you DirecTV or DirecTV Steam, you will need to make a new post on the DirecTV Forums Community

 

Please update us with your service type and we get the ball rolling on its way to a resolution. 

 

Matthew, AT&T Community Specialist

 

New Member

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2 Messages

6 months ago

I use AT&T Internet 1000 and downloaded app from technifiser.com

(edited)

ATTHelp

Community Support

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203.7K Messages

6 months ago

Thank you so much for verifying your service type, Cristas

 

Moving forward, we are going to transition this conversation to a Direct Message. You will see a chat icon next to a bell icon at the top or the page, on the right-hand side. Our next message to you will appear there.

 

In the meantime, please gather your account information. Do not post it here. We will ask for it again. 

 

Just look out for the Direct Message and follow the instructions provided. 

 

Matthew, AT&T Community Specialist

New Member

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4 Messages

6 months ago

and through which country is the subscription?

detuch254

ACE - New Member

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255 Messages

4 months ago

You are trying to download the HBO MAX app online with an APK file from that website. Whether it be an older version or modified one, that’s likely the culprit. Go to the Google Play Store on your device and download HBO MAX there.

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