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swpotstaghorn2's profile

New Member

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4 Messages

Sunday, October 9th, 2022 2:02 AM

Can not log into HBOMax - says subscription is expired.

I've had this problem since the end of July and have spent hours on the phone with both AT&T and HBOMax support only to get nowhere. AT&T tells me to call HBO, HBO tells me to call AT&T. The last phone call I had with AT&T support was over an hour and ended with the AT&T Rep telling me to call back another day because he couldn't figure it out. 

I have the AT&T FIBER — INTERNET 1000 plan. I've had this plan since 2019, obviously with HBOMax included the entire time. HBOMax has worked without any issues until July 2022 when it abruptly stopped working and no one has been able to help. When I go to login on HBO and select "login with provider" I am redirected into an endless loop of "your subscription has expired". AT&T representatives have confirmed that I do have lifetime access to HBOMax, and I still have the original emails with that information. Apparently, on their end, it looks like I am having no problems. 

This is not a case of having multiple products or a family plan as referenced in some forum posts because I only have myself on the account and have only ever had internet through AT&T. 

I am stuck in the same loop of "subscription expired" with no way to fix it. 

I have tried accessing HBOMax on: a Roku TV, Fire TV, iPhone (HBO app and browser), iPad (HBO app and browser again), MacBook Pro (Safari, Firefox, and Chrome). I have cleared every cache, reset every password, signed out of every device logged into HBO, uninstalled and reinstalled the app, looked for the mystical HBOMax tile referenced by customer service reps and forum posts that I have never seen in my life, used every login combination imaginable-my AT&T ID, username, email, my account email, phone number, old passwords, new passwords, etc. I've gone through every suggestion on the AT&T help pages, AT&T forum posts, HBOMax help pages, even every reddit post on this issue. Nothing works. This has been going on for almost 3 months. What am I paying for?

One customer service rep suggested I pay for my own HBOMax subscription and try to get AT&T to reimburse me in the future. That's not happening. This is insanely frustrating. I've already wasted hours on what should be a simple fix. Clearly this is a known problem-posts go back almost 2 years on this forum and on reddit discussing this very issue. Why hasn't AT&T found a solution?

ATTHelp

Community Support

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207.7K Messages

4 months ago

We'd be glad to help you regain access to HBO MAX, swpotstaghorn2!

 

We will send you a Direct Message to get started. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

ACE - Expert

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24.2K Messages

4 months ago

https://www.att.com/support/article/u-verse-high-speed-internet/KM1385951/

Internet

If you purchased Internet 1000, 2000, or 5000 within these date ranges, you received access to HBO Max at no extra charge.

Service Speed Tier Date Range
AT&T Fiber Internet 1000 5/27/2021 to 6/5/2022
AT&T Fiber Internet 2000 9/20/2021 to 6/5/2022
AT&T Fiber Internet 5000 9/20/2021 to 6/5/2022


This promotion ended for AT&T Fiber on June 5, 2022. You must use your access to HBO Max to keep your eligibility for this promotion. If you don’t, your HBO Max promotion may be expired.

New Member

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4 Messages

4 months ago

ATTHelp - when you direct messaged me with incorrect information about my plan and I replied with the correct information indicating I DID purchase my plan within the eligibility dates for HBOMax - you ended the chat. 

What kind of customer service is that? Seriously? 

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