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steveymacjr's profile

Scholar

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97 Messages

Wed, Oct 27, 2021 11:34 PM

HBO Max and HBO Live channels on Directv Stream?

Does the HBO Live channels that were included with wireless users that had Directv(satellite) not carry over to those that have the Directv Stream service?

I have Unlimited Elite that includes HBO Max, and when I had the Directv Satellite service the HBO live channels were added to Directv automatically.. does this not occur with Directv Stream?

thanks!

Official Solution

ATTHelp

Community Support

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196K Messages

10分前

Hi @steveymacjr, thanks so much for sending us your question.

That is correct! The AT&T Unlimited Elite Plan get you access to the HBO TV channels/HBO on demand, as long as you have HBO max added to your DIRECTV STREAM account. This also applies if you have the offer linked to your DIRECTV STREAM account.

We hope this helps.

Sebastian, DIRECTV Community Specialist

Scholar

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97 Messages

9分前

Sorry for the delay..

So how do I get the HBO Live/on demand channels added to my Directv Stream account? I have Unlimited Elite and a Directv Stream account and the live channels aren't showing up.. 

Do I need to add HBO first to my Directv Stream account? what is the process I need to take...thanks!

Stephen

Scholar

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97 Messages

6分前

Does anyone else have an update on this?  I have access to the HBO Max app, but the ATT.com website says I'm supposed to also have access to the HBO Channels and On Demand service on my Directv Stream service, but as of now, I don't have those channels.  How do I get these channels added?  My AT&T Wireless service is bundled under the same user name as my Directv Stream service.  

If I go to the Directv stream website and add the HBO channels manually will I get a credit for the $14.99 charge?

Thanks!

Contributor

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6 Messages

6分前

I have the exact same service as you do and the same question on this.   The only information that I received is to log into the HBOMAX app with the AT&T credentials you for your wireless plan. If Directv Stream has the same service address and phone number it should sync up and give the HBO channels.   That hasn't happened for me.  I had a prior Directv stream account that had the HBO channels but recently had to cancel and start a new Directv Stream plan.   

 I have been calling AT&T, Directv Stream customer service, technical support and customer loyalty and have been going in circles and get different answers each time.   As of now all I have recieved from these phone calls is a 3 month promo of HBO which I will have to cancel before it ends otherwise I will be charged 14.99 for something I already have.   

Contributor

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6 Messages

3分前

Here we are three months later and my HBO Directv Stream promo is ending in a little over a week. I've gone around in circles calling Directv and AT&T and not one person knows about having HBO included you have HBO MAX through wireless or internet.   The reps will transfer you to other departments back and forth.  I've even tried customer retention and when I thought that rep fully understood after about 15 minutes explanation, I was transferred to another area that is clueless.  

It's just amazing because on my AT&T wireless plan it clearly states HBO channels and on demand are included if you have TV service "with us".   I guess AT&T and Directv reps don't understand their own products.     

One thing I did learn from one retention representative was how to log in to HBO Max , sign in with TV provider and select Directv, then link the AT&T ID with the HBO Max which is supposedly how the system links HBO to Directv Stream.  I thought that would do the trick but no luck.    Perhaps because I have the HBO 3 month promo on the account it's blocking the included HBO from activating on the Directv Stream account.   Maybe when the promo is ended it will happen but I'm not holding my breath.     

ACE - Professor

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6.3K Messages

3分前

@scott07002 

If I understand you correctly, you get HBO on your TV channels if you pay for them or get them via a trial/promotion.

If you get HBO Max through a "back door" like an AT&T phone or internet plan, you don't qualify for the TV channels.

I get HBO Max via my Internet 1000. Even though I have U-Verse, I do not get the TV channels.

New Member

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8 Messages

3分前

I haven't had any luck either! It's been over 30 days, 6 different Rep's and 4 hours of frustration.  Under details for the Internet 1000 plan it clearly states, if you have residential DIRECTV, DIRECTV STREAM, or U-verse TV, HBO channels and HBO On Demand will also be added on that TV platform.

ACE - Professor

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6.3K Messages

3分前

Can you please provide a link?

New Member

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8 Messages

3分前

Under the AT&T Fiber Internet 1000, click see offer details...

https://www.att.com/buy/bundles/?product_suite=NDTVN_NBB&contract=EDSP&fiber_intent=true

New Member

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8 Messages

3分前

The migration of accounts shouldn't be this difficult for the consumer.  AT&T Internet 1000 customers receive HBO MAX for free... and when you become a DIRECTV Streaming subscriber as well, the HBO channels should populate in your DIRECTV Channel Guide, because you're now bundling your services.  In these cases, DIRECTV should be adding HBO MAX to the consumers account and crediting us for those charges.  This would negate us from enduring unreasonable task and frustration with posts and phone calls for corrections.

(edited)

ACE - Professor

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6.3K Messages

3分前

I'm not saying you're right. However, I was getting the TV channels included until they disappeared. I worked some back channels and got to speak with a representative of the Office of the President. She said that it was a glitch. People that get internet 1000 (me) or a qualifying phone plan don't qualify for the TV channels.

I've notified some contacts and let them know what you discovered.

IMO, in my case, it's not a huge deal. The on demand listing is quite small compared to HBO Max. Everything on Cinemax is on HBO Max. The TV channels seem a bit redundant. When movies land on HBO Max, they debut a few days later on HBO.

But, it we *should* be getting them, I suppose it'd be fun to flip past those channels and land on something for a few minutes. 

ACE - Professor

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6.3K Messages

3分前

But you really should be asking DirecTV Stream questions on their forum.

http://forums.directv.com

New Member

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8 Messages

3分前

.

Scholar

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97 Messages

3分前

I quit and switched to Verizon, can’t beat home internet for $35

ACE - Professor

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6.3K Messages

3分前

I was able to negotiate my AT&T Internet 1000 down to $10/mo.

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