Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
B

New Member

 • 

2 Messages

Monday, August 2nd, 2021 9:44 PM

Being charged for "free" HBO for life

I was told I would be getting HBO free for life, but now being charged $39.99.  I keep having to call and get this charge removed, which takes hours. Why?

OttoPylot

ACE - Expert

 • 

19.7K Messages

2 years ago

Was it a promo? What did the TOS indicate?

New Member

 • 

2 Messages

2 years ago

TOS were HBO for life - for having both ATT and Direct TV - promo for having both and for consolidating bill.  Free HBO for life to me means getting HBO free for life - but I had to fight this once before and it was a mess.   If I can get through to DirectTV I'm just going to cancel - not worth it any more.

ACE - Professor

 • 

6.8K Messages

1 year ago

What promo? Here's an article on how to get HBO Max included with other services, such as Internet 1000 or DirecTV.

HBO Max costs nowhere near $40.

https://www.theverge.com/2020/4/21/21229474/hbo-max-att-free-wireless-internet-cable-video-trial-price-launch-date

sandblaster

ACE - Expert

 • 

62.3K Messages

1 year ago

Even if not free, HBO doesn’t cost $39.99. You sure that charge is for HBO?

OttoPylot

ACE - Expert

 • 

19.7K Messages

1 year ago

Who "sold" you the HBO Max free for life package? Was it online thru AT&T, an AT&T Corporate Store, of an Authorized AT&T Reseller. $40 sounds suspicious as mentioned.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.