replaced old router

We would love to point you in the right direction to get that great question about replacing the router on your own, wanfei.

The answer to your question is "Yes you can." We love it when customers take charge of their services and perform self-support. 

Let's give you some tips and tricks that will help you on your way. 

• Using the mirror concept, set the new router right next to the current one. Match cords for cords and ports for ports. The only thing that may differ is the power cord. 
• Plug the power cord in last. Side note: Make sure that the power is plugged into a power outlet and not a surge protector. 
• When you turn the router on, let it power up normally and let it go through its cycle. Please pay attention to the broadband light or link light on the router. That light should cycle from red to green. 
• Once the router is stable, make sure that you're connected to the internet again by using an Ethernet cord. 
• Once you have an internet connection, you can disconnect the Ethernet cord. 
• Now you are ready to connect the Wi-Fi. Side note: Take note of the sticker on the new router. Either take a picture of that or write down the SSID and password.
• Go to your network settings on your devices. Make sure that you scan for the new Wi-Fi SSID. Click there and it should have you enter in the password.
• Once it says that your "Connected", then try browsing the internet. 
• If you are able to browse, then you are done. 
• For Returning the old router, you should of received a letter saying something along the lines of taking that router to your local UPS or FedEx Store.

If you run into any problems or roadblocks with your replacement, please reach back out here and let us know, and we can work with you to get those resolved. 

We want to thank you for being the best part of AT&T and for posting your question on the AT&T Community Forums. 

Matthew, AT&T Community Specialist

Did AT&T send you the 5268AC?

No. I buy 5368ac from third party. Also one more question. I paid in full for old router already. Should I still need return it to AT&T?

🤦‍♂️

at&t doesn't sell routers so what you purchased was a non returned (stolen) router and you will still be required to pay the 10 dollar a month equipment fee 

@wanfei   IF you can get the purchased (stolen) modem to work....and that's a big IF....you will still be paying the monthly lease fee required for service.

Do you have AT&T Internet or DSL?

Thanks for coming back to us, wanfei. We appreciate it. 

Ok, so you want to by that router from a 3rd party. We do not suggest that, as the router may be used on another service provider have a different firmware. The Pace 5368ac with AT&T was designed just for AT&T in mind, because the graphical user interface has the AT&T Global Logo in it. 

Now the router that you have a question about is very old and outdated and the firmware will not receive anymore updates. So what we suggest is that if you want to do something like that, is that you "piggy back" off the router that you have now. 

You can find out more information, plus a video that will show up how to do the self-install here. 

As for paying off the router in full, then router is yours to keep or discard if you should see fit. 

If you have other question, we could love to hear them. 

Matthew, AT&T Community Specialist

If I buy in AT&T 5268ac then install by myself. I still need pay equipment fee 10.00 monthly? That is my consideration. Or I can still keep my current payment for monthly. No additional charge. 

Hi, wanfei.

As previously stated, if you were able to get the router to work, you would still be charged a monthly equipment fee. However, if your current router isn't functioning properly, we suggest that you allow us to have a technician come out and take a look. It's unlikely that the router you purchased would work as intended, for the reasons that were provided to you by Constructive and skeeterintexas.

Let us know how you'd like to proceed.

Aminah, AT&T Community Specialist

ATT did sell select gateways prior to 2015 examples are the 510, 3600, 5031. 

Cost was $100 with 12 month warranty.

As of January 2015, customer purchased halted only monthly equipment fee.  Thus any replacement or upgrade of a purchased unit would have the monthly fee.

ATT has never sold the 5268 gateway, thus purchasing thru a third party is a non returned unit. 

If ATT agrees to activate the unit, the monthly billing will occur. If they do not activate the unit then what to you do… can you return it for money back or do you use it a door stop?

One thing you may want to consider is that it only has 100mb/s ports on it, for both WAN and LAN. This means that no matter what internet bandwidth package (speed) you pay for - The max you're ever going to see is 100mb/s.

I know you said you have a 90mb/s package right now, but, that's bound to change eventually. And when it does, this router will be your limiting factor.