B

New Member

 • 

5 Messages

Tue, Jun 2, 2020 7:06 PM

(Solved) "It looks like your AT&T subscription does not include HBO Max" after getting text saying I have it.

So over the weekend, I got a text from AT&T that says the following...

"AT&T FREE MSG: Great news! Your AT&T unlimited plan gives you access to HBO Max(TM) at no additional charge. To start streaming: Download the app here: att.com/download4iphone1. Open the app and click Already Subscribed? Sign in. Then click "Sign in through your provider" and use the same login used for HBO(R)."

When I follow the directions, both the HBO Max app and the HBO Max website give me the following error.

"It looks like your AT&T subscription does not include HBO Max. If you believe you have received this message in error, please contact your provider."

What exactly is the issue here? I have tried numerous times over the weekend to gain access to this service that I was told I have.

KWASMO

Mentor

 • 

38 Messages

2 y ago

I have directv premium package for 21 years now and can't sign in using directv as provider because it wants me to log in using at&t name and password which i have never had. I pay my bill and log in at directv.com ... update : was using the wrong password when signing into hbomax with my directv account. watching it now. Works perfect.

(edited)

New Member

 • 

5 Messages

@KWASMO I hear ya. I've been with AT&T for cellular service since the late 90s/early 2000s.

The way it was worded for me, you use the same login as paying your bill and it's supposed to let you get in and create a login for HBO.

I just want to know why I was told I have it, but then denied access for not having it.

Contributor

 • 

3 Messages

I'm getting the same thing. I have the unlimited plan, includes hbomax, I got a text saying it included it but i get the same error message when i log into my account. Why???
ATTHelp

Community Support

 • 

180.2K Messages

Good afternoon @badplanetkevin,

 

Thank you for reaching out! We'll be happy to assist you further with accessing HBO MAX. 

 

Please share which AT&T Unlimited plan you currently have.

 

 

 

KristinA, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

5 Messages

Unlimited &More(SM) Premium

ATTHelp

Community Support

 • 

180.2K Messages

@badplanetkevin,

 

Thanks! 

 

On the following page, please click the first "Show More" hyperlink. Then, under the "If you have AT&T Unlimited &More Premium" subtitle, there will be detailed steps on how to activate and access HBO MAX through your wireless plan: https://www.att.com/support/article/wireless/KM1261921

 

Reach back out if you need further assistance, we'd be happy to help!

 

 

 

KristinA, AT&T Community Specialist

 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

1 Message

1 y ago

I’m having the same problem I have a AT&T unlimited choice 

Need help?
HBO Max - Where HBO meets so much more
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.