New Member
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4 Messages
HBO Max subscription expired
Hi,
I changed my plan in August to AT&T Unlimited Elite(SM) which included HBO Max. I've been watching HBO Max since then. When I tried to log in 2 days ago HBO Max told me my 'subscription' through AT&T had expired.
I've double checked my plan and it says 'HBO Max included on us'.
Why is this happening?
ctespinosa
New Member
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2 Messages
3 years ago
I have this same problem! Any answers?
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cbkin
New Member
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4 Messages
3 years ago
Finally resolved. There was an issue with the login. Somehow the user Id associated with the HBO Max subscription changed to an email address no longer associated with my AT&T account. It wasn't my email and don't know the AT&T password.
I was able to correct this by calling 800 331-0500
The call took about 30 minutes to figure out what was happening. Also, have a wireless device (I had an iPad) available to try logging in. There were some issues with viewing content in a Chrome browser, but the apps (iPad and Roku) work just fine.
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