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bjbbjb

Mentor

 • 

68 Messages

Fri, Nov 1, 2019 12:36 AM

You are watching the maximum number of 4k programs-time to cancel 4k

I have had a 4k c61  client that I use exclusively when I watch 4k. That is not that frequent. 

 

But I have wanted to watch college and nfl in 4k.The last two weeks I have gotten this message for nfl. I only have one 4k client.....I am NOT watching any other 4k channels. I watch HD content  on my genie..

 

I can read and google and have rebooted. Same message. Have had DTV since it came out....but seriously considering cancelling my 4k.  

 

Watching game in HD.... Is there any known real fix?

 

I had to go into settings for a year to select 4k on the client resolutions each time I used the client for 4k. That was fixed....after a year.  Can't handle this for a year.

 

bjbbjb 

 

 

 

Responses

Brand User
ATTCares

Administrator

 • 

107.6K Messages

2 months ago

Hi @bjbbjb,

 

We are delighted to help.

 

On this website we have see many discussions  on "you are watching the maximum number of 4k programs".

 

Hope this helps you also.

 

Lafayette, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
bjbbjb

Mentor

 • 

68 Messages

2 months ago

Thanks but that thread does not provide any new information. 

1) I am aware you can watch only one 4k program at a time.

2) I know one fix is to reset the client and genie.

3) I know my receivers are setup correctly as 4k worked for a year without this message.

4)  A reset did not allow me to watch the NFL game thursday night.

5) I should not have to reset every time I try to watch 4k. Why can't AT&T fix this?

6) Is there another fix that fixes this permanently?

 

bjbbjb

 

 

 

Brand User
ATTCares

Administrator

 • 

107.6K Messages

2 months ago

We're here to help, @bjbbjb!

 

Since further troubleshooting would be account specific, we will be sending you a Private Message (PM) to assist you with your issue. To read your private messages, please click the envelope icon at the top right corner of the page, or click here

 

We look forward to hearing from you!

 

Donovan, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
shannon02

ACE - Expert

 • 

18.5K Messages

Yes your PM are gone, DTV said they would be deleted days before they changed the forum.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.