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bjbbjb

Mentor

 • 

74 Messages

Fri, Nov 1, 2019 12:36 AM

You are watching the maximum number of 4k programs-time to cancel 4k

I have had a 4k c61  client that I use exclusively when I watch 4k. That is not that frequent. 

 

But I have wanted to watch college and nfl in 4k.The last two weeks I have gotten this message for nfl. I only have one 4k client.....I am NOT watching any other 4k channels. I watch HD content  on my genie..

 

I can read and google and have rebooted. Same message. Have had DTV since it came out....but seriously considering cancelling my 4k.  

 

Watching game in HD.... Is there any known real fix?

 

I had to go into settings for a year to select 4k on the client resolutions each time I used the client for 4k. That was fixed....after a year.  Can't handle this for a year.

 

bjbbjb 

 

 

 

Responses

Brand User
ATTHelp

Community Support

 • 

136.7K Messages

a year ago

Hi @bjbbjb,

 

We are delighted to help.

 

On this website we have see many discussions  on "you are watching the maximum number of 4k programs".

 

Hope this helps you also.

 

Lafayette, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
bjbbjb

Mentor

 • 

74 Messages

a year ago

Thanks but that thread does not provide any new information. 

1) I am aware you can watch only one 4k program at a time.

2) I know one fix is to reset the client and genie.

3) I know my receivers are setup correctly as 4k worked for a year without this message.

4)  A reset did not allow me to watch the NFL game thursday night.

5) I should not have to reset every time I try to watch 4k. Why can't AT&T fix this?

6) Is there another fix that fixes this permanently?

 

bjbbjb

 

 

 

Brand User
ATTHelp

Community Support

 • 

136.7K Messages

a year ago

We're here to help, @bjbbjb!

 

Since further troubleshooting would be account specific, we will be sending you a Private Message (PM) to assist you with your issue. To read your private messages, please click the envelope icon at the top right corner of the page, or click here

 

We look forward to hearing from you!

 

Donovan, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
shannon02

ACE - Expert

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21.1K Messages

Yes your PM are gone, DTV said they would be deleted days before they changed the forum.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

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23.3K Messages

Strange getting notifications today about new posts in this thread, but everything seems rather old. And since I am getting notices, then I posted in this thread previously, but no posts of mine are showing. Thread getting some weird edits?

And to be clear in case anyone uses this thread for reference: The 4K Client is a C61K, not C61. Also, you cannot cancel 4K as it is not a optional paid service. You get 4K if you have the compatible equipment and have any current package, except Family. =

The only way to get rid of having 4K would be replacing the C61K, such as with a HDDVR (latest model HR24). That would gain 2 tuners, 500GB recording space, and does not rely on the Genie to work so is more capable and reliable. Still shares recordings with the Genie of course. This is not allowed if you are unfortunate to have the Genie-2 (HS17) as everything but Clients is forbidden on the account.

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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

 • 

23.3K Messages

@ATTHelp

Why am I getting multiple updates when this thread doesn't seem to be changing? It shows updated by the Cares team, and question updated, but all seems the same. What is going on?

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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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Award for Community Excellence 2020 Achiever*
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ganto2014

Scholar

 • 

307 Messages

the genie 1 can only stream 1 4K and the genie 2 can only stream 2 4K streams at once

bjbbjb

Mentor

 • 

74 Messages

Correct. So one C61K client one 4k channel should be one 4k stream.
Juniper

ACE - Expert

 • 

23.3K Messages

3rd generation Genie (HR54) supports the 4K Client (C61K or certain built-in RVU Clients of a 4K TV). Only a single 4K stream can be going at a time, no matter how many 4K compatible Clients you have.

Like the Genies before it, only up to 3 Clients total can be in use at one time (4K or not) because of the tuner distribution. So 2 of those 5 tuners are kept to the Genie itself to support the Picture in Picture (PiP) feature. Even with that limit, they still made the Genie able to pair with up to 8 Clients, which in my opinion should not have been done as you pay for all TVs authorized even if they cannot be used at the same time.

The Genie-2 (HS17) server tower supports two 4K streams (still 1 per Client of course), and since it doesn't have PiP then up to 7 Clients can be in use as all tuners are available. For a 1 or 2 TV household this in theory would be better than an HR54 setup. Unfortunately do to the bugs it has and that it forbids HDDVRs, it tends to be less reliable and certainly less capable than a regular Genie setup. This is especially true at 3 or more TVs.

Since there are only a couple channels in 4K, plus a few PPVs, I find a regular HDDVR instead of a Client to be the best setup. Until there is more 4K content, or at least a 4K HDDVR instead of only a Client connection, it is too much the prototype days for my taste.

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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

 • 

23.3K Messages

@ATTHelpFeedback

Updated an hour ago, but last post/edit was 4 months ago. Happened before as well. What is going on with this thread?

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www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
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Constructive

Employee

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14.7K Messages

@Juniper same here with lots of old threads, some are being marked with a solution 4 years after the fact re establishing the threads

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
bjbbjb

Mentor

 • 

74 Messages

Juniper,
I too received random notices of old threads and posts on this forum in the past so I know what you mean. The post I made today was in fact from today and new.
bjbbjb

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