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shillyar

Tutor

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15 Messages

Wed, Mar 25, 2020 8:56 AM

watch a PPV and record a show on demand at the same time

how come we cant do both at the same time ? and why do we have to connect all the DVR and genie client via wifi when there

lan port on every box

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ATTHelp

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121.1K Messages

2 months ago

Hi @shillyar,

 

When you attempt to watch TV and VOD, how many streams are in use? There is a limit on how many can be used at one time. 

 

ChrisZ, AT&T Community Specialist 

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shillyar

Tutor

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15 Messages

ppv and i was tring to record homeland and it woudl not let me due to BW errors

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ATTHelp

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121.1K Messages

Hey @shillyar,

 

Could you clarify a bit about the BW errors you are receiving. 

 

Feel free to let me know.

 

 

Max, AT&T Community Specialist

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shillyar

Tutor

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15 Messages

The PPV movie was playng and then i was tring to record homeland and watch it and it said something like low bandwidth and it would not be able to support good resolution.

so i guess the question i have always asked is

how does a PPV movie get downloaded this days to the DVR and client ? how do i watch and record like homeland via a client ie: is it getting converted to IP and sent via the bridge ? What is the purpose of the wireless bridge i have upstairs ? why cant i just hardwire all my devices since i have switches in every room and that would eliminate any wifi bottle necks. There has always been a rj45 plug on all direct devices

but,no one seems to know what its really for.

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ATTHelp

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121.1K Messages

Hey @shillyar,

 

PPV movies get downloaded via Internet onto the DVR. The client streams the information from the DVR. The wireless bridge connects all clients together. You can upgrade and request a completely wired setup. 

Do you have Internet with us? Which plan do you have?

 

Let us know if this helps.

 

 

Max, AT&T Community Specialist

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shillyar

Tutor

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15 Messages

I have comcast 300M package. ive been tring to go hardwired

for years and i have been told many times dont use the rj45 jack since day 1 but, no one could tell me why.

so can i just start plug in the boxes to my switches and the DVR will find all the clients automatically ?

nabukl

ACE - Professor

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3.2K Messages

There are two types of ppv, on demand and the linear regular ppvs that are in the 100 channel range, the linear ppvs come from the satellite, on demand is downloaded via internet. What are the "channel numbers" that you're ordering ppv from?

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nabukl

ACE - Professor

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3.2K Messages

The linear ppvs channels have "cine" next to them which many people confuse for "cinemax" it actually stands for cinema instead. Cinemax is in the 500 channel range like all the other premium channels

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shannon02

ACE - Expert

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20K Messages

There is no reason you can't use an Ethernet cable connected to the main Genie, you may need to reset the network to default then rerun network set and select wired.

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shillyar

Tutor

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15 Messages

yeah well i haved wanted to HW for 5 years aNd direct told me in wont work and i have to use the wireless bridge. I will just start connecting the dvr and a couple of client and unplug the wifi bridge and see what happens. AS to what channels it was ppv parasite and homeland on demand since they had free showtime access.

thx

nabukl

ACE - Professor

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3.2K Messages

Recording two on demand ppvs takes up too many streams especially on a genie system with minis, on demand "streams" and minis "stream" from the genie so i think this sums up your original question as to "why" it can't be done. To clarify, minis stream from their server (the genie) over a private network which has nothing to do with the internet "network".

(edited)


______________________________________________________
Former directv csr and tech support rep.
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shillyar

Tutor

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15 Messages

wow so the dvr is on the main TV and im watching a PPV on it and im tring to watch an on demand in the office via a client and i cant. so where exactly is the bottle kneck ? and is there a way around this as this with different hw ? I cant be the only one that has ever tried this. I mean even if hardwire everything id have this issue ? i could see this as a wifi bootkneck with the multiple HD streams and the bridge is not centralized in the house. I have open gig port behind every TV/client i can use.

so if i get ride of the wifi this problem should go away. some thing to do this weekend :)

shannon02

ACE - Expert

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20K Messages

DTV uses the coax to steam to the clients unless you have wireless clients then the WVB on a separate WiFi network does it.

DTV doesn't approve of using Ethernet cables to connect to the internet which is why they tell you to use WiFi but as stated you can use a Ethernet cable to connect to the Genie.

Have you reset all the receivers starting with the Genie after it reboots then do the clients. There is no reason why you can't watch PPV on any TV and On Demand on another. DTV only downloads one program at a time.

(edited)

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nabukl

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3.2K Messages

@shannon2 that's not what the op is trying to do he's trying to watch 2 "on demand" things an on demand ppv and a regular on demand (non ppv).

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shillyar

Tutor

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15 Messages

so i was about to try to HW everything but i just relazed the 4k genie client that I upgraded to a while back to get 4k dont have rj45 in the back but the hu25 box does. so im kinda screwed to HW everthing.

is there a 4k client with rj45 plugs ? or is there any new HW available ?

did the new bigger genie get all the issues worked out ? as i remember there was a big issue with some thing and thats why I never upgraded to it.

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ATTHelp

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121.1K Messages

Hi, @shillyar.

 

Thank you to @shannon02 and @nabukl for the useful information.

 

What package for DTV do you have?

 

How many TVs do you have?

 

Do you have another person watching tv at the same time this is going on?

 

There maybe to many streams which would result in you not being able to watch the show on demand. You are limited to a certain number of streams and how man TVS you can have on at once.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

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shillyar

Tutor

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15 Messages

i have 5 tv and only 2 were un use when i had BW issues. the other tunners may have been recording but usually if there is no tuner available it tells u.

all i was tring to do was watch a version of home land. and it gave me a BW error cant support picture quality. so i had to wait till after the ppv movie stopped playing.

so i guess what constitues a stream here ? maybe i had a free turner but. i ran out of BW stream capibilites ?

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ATTHelp

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121.1K Messages

Hi, @shillyar.

 

The DVR recording and the PPV movie each count as a stream. It also depends on how much internet is being used. You can watch homeland at the same time as those two were going on, but since the PPV and DVR take up alot of bandwidth this is why the picture quality was bad.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

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shannon02

ACE - Expert

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20K Messages

2 months ago

Genie clients/minis have no RJ 45 ports as they use the Genie to get access to the internet and so will the H25, only the Genie needs the Ethernet cable connected to it.

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