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Technician won't install satellite disk on roof
I ordered DirecTV to be installed this week. Took me a few hours over a week or two to figure out what we wanted and set up the account. The installers were to come on Monday afternoon. On Sunday I get a call saying they were here. I knew the appointment was for Monday but figured they could just do it now.
From the minute the very young, out or shape tech entered my house he was negative and really strange. First he says it won't work for our guest house. I told the rep when we set it all up we have a guest house, it's very close to the main house and we've had Dish satellite for years with no issues. Then the guy says there doesn't look like a suitable place to put the disk. I show him the Dish disk on our roof which has worked perfectly for years. He then tells me he cannot get on the roof. We live in a two story home on the side of a hill. You can get on the roof very easily from one side and access the spot to put the disk. He refuses, says it's ATT policy no tech can ever get on a roof. We go around for a bit and finally I just tell him to leave.
I call DirecTV order support and a woman tells me that's ridiculous and she will have the installer's manager call me. Hours pass, no call. I call back the same number and a different guy tells me they cannot install the system at our home. After a few minutes of back and fourth (I was anger but very calm) he hangs up on me and blocks my number so I cannot call back even to cancel the order.
What's the deal? I spend hours of my time, on hold, waiting for installers etc. only to have some kid tell in in a monotone voice he can't do it? Our roof is not dangerous, not particularly steep. I'm a fifty year old woman and I could get up there and walk around. My husband does several times per year.
I wanted to bundle our services and save some money over the Dish we've had for years but this is just crazy. So my question (and warning for others) is why won't your techs install my disk?????