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Technician won't get on the roof
So last week I was so excited. For the first time ever I was going to get DirecTV. Called, got approved with my landlord and everything. It was official and set up I was going to get DirecTV today. I took off work, made sure I was up early as the install time was between 9 and 11. The technician comes out and within a few minutes tells me that the dish would need to be put on the roof and he's not allowed to get on the roof. He tells me to call back and get that third party technician to come out because they can get on the roof. So I called back and after a huge hassle with a bunch of technicians who don't know how to speak English very well I got a hold of somebody who said they will put my order in for the third-party installer. I said okay when can I expect them? She said you can't, after I put this order through they will contact you by phone within 24 to 72 hours. I said so they're not even coming out then they're just going to call me? She said yes. I said can I have a number where I can reach them? She said no no one's allowed to talk to them. This all seems very fishy. As a new customer it's kind of off-putting. I talked to someone from AT&T on Twitter oh, they said they would look into my situation but I haven't heard back yet. It's very fishy that you cannot get in contact with the third-party installer.