Skip to main content
AT&T Community Forums
Learn how to Get the iPhone 12 Now!



1 Message

Wed, Jan 16, 2019 8:36 PM


My new roof was damaged by a direct tv technician. I'm having a hard time contacting the adjuster with "ESIS" which is a company Direct TV passed my claim too. This has been going on for months. Please help!


Accepted Solution

Official Solution

Brand User

Community Support


137.2K Messages

2 years ago

Hi There @Kesha123

We understand that your roof has been damaged by DirecTV install tech and you have a property claim filed, but are unable to get in contact with the company that is working on your claim.  We can help with that. 


All that we can provide is an email address that we have.

Thant email address is: 


Send that email address a message and they can help.


Matthew, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question