Roof Damage from DirecTv Installation
I had DIRECTV installed at my mother's in March of last year (2017). Earlier this year she informed me she had leaks on her roof. Roofers came out and they told her it's the DirecTV installation that's causing the issue. I am having a service person come out today and move the dish.
The roofer told her he was surprised they installed it up there since he said he had several clients that filed lawsuits against directv for this very thing.
I came to the forums and lo and behold I see many of the same issue.
How do I go about filing a claim? Her roof is near collapse so she's already hired a roofer and having to replace everything (this is on a trailer type, 3 bedroom home). Does AT&T have to hire the person to replace it? She's taking photos of everything, but she can't wait to fix it because the roof is in danger of falling in on the home.
Any suggestions of how I can proceed with this? I read of someone else's roof caving in on here and I am not going to risk her life by holding off on repairs so AT&T can authorize.