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jsmith12090's profile

Tutor

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2 Messages

Tue, Oct 4, 2016 6:07 PM

Roof Damage Due to Satellite Installation

I have water damage to my roof where my dish is mounted. I need to remove the dish so the repairs can be made, but do not want the dish to be mounted on the roof after doing so. I am being told by Directv that I will need to pay to have the have the dish mounted in an alternate location. Has anyone gone through this with Directv? Is Directv responsible for water damage caused by the roof install?

Responses

Contributor

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1 Message

2 years ago

Dear All,

 

  I had Direct TV install a Dish on my home and they also did not seal the bolts used to secure the Dish to my roof and it rotted my roof (one year old before dish was installed) caused leaks, water damage inside ect.. I have an estimate to repair, however they are not willing to repair as they state it has been too long since the original installation (have had dish upgraded to newer style 5 years ago) They refernce a Statute of Repose in NH has a time limit for liability, my argument is that Neglegence on thier part by not installing this properly caused the damage and that a revised statute of Limitations regarding Product Liability applies. Has anyone had any luck persuing claims with AT&T or Sedgewik or is this just a canned reponse of not being liable? Please help

 

Thanks 

Contributor

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3 Messages

2 years ago

In the long run, its worth the 100 bucks or so vs several hundred into a thousand replacing unforeseen rot 15 plus years later.  Trust me!  Do not have anything installed onto your roof.  They will seal it, but sealant does deteriorate over time.  Im not experiencing water damage to ceiling into home, mine is within an exterior wall.  By the time i saw roof issue, led to inside extensive damage.  Satellite was installed on edge of roof.  Seeing i dont keep records of bills pass 10 years, i have no proof of who my provider was back then.  

New Member

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1 Message

5 months ago

I am getting the run around with Directv after Hurricane Sally. I never wanted the dish to be mounted on my house and the tech said it had to be. Well, after the dish was ripped off my roof by the storm, the next tech that came out had no issues mounting on a pole near the back of my house. Now I have roof damage and their claims department will not get back in touch with me. There needs to be a better claims process in place and there is no doubt AT&T should cover the roof repair. I will continue to pursue, but would love for someone from AT&T to contact me. I was told by both the tech and a field manager that a claim had been started when they were here to replace the dish. They took pictures and did whatever paper work had to be done.  Haven't heard a word and can't get anyone on the phone. Please help!

Brand User
ATTHelp

Community Support

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147.6K Messages

5 months ago

We are happy to help you with your property damage claim, @tdssms.

 

Did you receive a claim number?

If an AT&T representative has given you a claim number and you haven’t heard anything in 24 hours, or you’ve already filed a claim and want to follow up, call 855.462.6537 to check the status. More details can be located within the article lined above. 

We hope that this is helpful. Let us know if you need any further assistance.

 

Ariel, AT&T Community Specialist 

 

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