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New Member


1 Message

Mon, Apr 6, 2020 8:40 PM

New remote

I was just sent a new remote(RC66RX) and I can't get it to control the volume on my onkyo receiver. I tried the 993 code but that doesn't work.


Brand User

New Member


120.3K Messages

2 months ago

We can help, @Cgristina1.


If you can’t change the channels or volume with your remote, but you can using the TV buttons, it may be time for new batteries. To test your batteries, press and hold any button on your remote. If you see:

  • A solid green light - the batteries are strong
  • A fast blinking green light - the batteries are okay, but they don’t have much life 
  • A slow, blinking green light or no light at all - your remote needs new batteries. To replace them, turn the remote over, remove the battery cover, and insert two fresh AA batteries.

We have a few more tips and tricks to correct remote errors in a support article. Please let us know if this is helpful to you, we are happy to provide further assistance.


Ariel, AT&T Community Specialist

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