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Contributor

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2 Messages

Sun, Nov 10, 2019 4:11 PM

Need Instructions

I am activating a second television in our home.  When I turn on the TV I am taken to a screen titled "Retrieve PIN".  I followed the instructions and retrieved the PIN from our main receiver.  The "Retrieve PIN" screen then instructs me to "follow instructions".  However, I can't figure out how to get to those instructions.  The only active button appearing on the "Retrieve PIN" screen is "Cancel".  When I select "Cancel" it takes me back to the "Retrieve PIN" screen.

 

How do I get the instructions I need to complete the activation of this TV.

 

 

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nabukl

ACE - Professor

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3.7K Messages

a year ago

Are you leaving the pin on the screen? And then going to the new mini ? Or canceling the pin screen first? You have to leave the pin on screen until you enter it on the new one.


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

a year ago

Thanks, that worked!!!  I need to learn how to read directions.  The prompt to leave the PIN up until the installation was complete appeared on the screen and I had just read right past it.  Thanks again.Please type your reply above this line -##
nabukl

ACE - Professor

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3.7K Messages

a year ago

You're welcome


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

2 months ago

Looking for verification of 2 digit code to retrieve Voice-mail 

nabukl

ACE - Professor

 • 

3.7K Messages

2 months ago

@dcedgren59 you're in the wrong forum 


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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