New Member
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2 Messages
Ms
After ordering DirecTV from Costco, an installer from Costco arrived and "set me up" literally for a $99.14 service visit from you. After weeks of dissatisfied picture your service finally sent a representative. I had no idea this was a $100.00 visit. I was told it would be no charge. The repair person was informed and knew his stuff and told me issues such as mine often occurred with "outside retailers" and their installers of your product. I was a DirecTV customer several years ago and according to the repair person with DirecTV the wiring outside was cracked and bare in some locations. The Costco guy just used it. He had to rewire from the dish. So this is my fault. Your authorized salespeople should have done a thorough job and not connected a time bomb to my wallet. Another prime example of the end on cable and satellite TV.
Responses
TexasBrit
ACE - Expert
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17K Messages
a year ago
The person in Costco is a third party reseller (probably did not even work for Costco) and it was their job to do the install correctly. So why did you not get the problem fixed inside their warranty period?
Directv's service call charge is $99. They did not do the install, so are not liable to fix the problem free of charge. You should go after Costco on this one.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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25K Messages
a year ago
Sorry to hear about your heart, hope you are doing better now. I don't believe the question was intended with hostility, just a normal reactive question based on what you had shared at that point.
Unfortunately many businesses work with 3rd parties to extend their exposure to potential customers. Because of situations like this, I choose to deal with companies directly when I can. If a seller is in another store (Costco, Wal-Mart, etc.), then usually that is 3rd party.
DirecTV covers the work they do and what is on the official order. If there are any issues with extra promises or damage from a 3rd party, then you dispute with the 3rd party directly. I agree it would be nice to have a process through DirecTV, but like other businesses they do not have a group of agents dedicated to being a go-between for the customer and 3rd party.
I certainly don't have a "company supportive motive", and I doubt TexasBrit does either from what I've seen. This is a public forum of other customers. Some of us have dealt with the service for so long we understand the reality of how it works, even if it is not always the exact way we want it to.
As for getting out of the community forum, you can click your profile picture at the top and sign out. If you mean deactivating your forum account, go into profile settings, account information tab, and at the bottom underneath the change password boxes there is a "deactivate" option.
I still suggest making sure you have DirecTV's order confirmation for reference. And if you haven't done so, read through the monthly bill. Want to make sure you don't get any surprises down the road.
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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