After ordering DirecTV from Costco, an installer from Costco arrived and "set me up" literally for a $99.14 service visit from you. After weeks of dissatisfied picture your service finally sent a representative. I had no idea this was a $100.00 visit. I was told it would be no charge. The repair person was informed and knew his stuff and told me issues such as mine often occurred with "outside retailers" and their installers of your product. I was a DirecTV customer several years ago and according to the repair person with DirecTV the wiring outside was cracked and bare in some locations. The Costco guy just used it. He had to rewire from the dish. So this is my fault. Your authorized salespeople should have done a thorough job and not connected a time bomb to my wallet. Another prime example of the end on cable and satellite TV.