How does AT&T and Directv customer service continue to be so horrible?!?!
To my friends at AT&T ...
Do you want to make an investment in your business that will greatly improve your revenue? Start spending some money on customer service and quit treating this part of your business as the ugly stepchild!!!!
I just spend 45 MINUTES on the phone, and was passed to three different call centers trying to make a simple appointment to have my Directv dish re-installed. 45 MINUTES!!! Just to make an appointment!! That's a joke!!
And even worse, the best appointment I could get was in 2 1/2 weeks.
And I know this isn't simply a Directv thing. I've gone through the same battle with my separate At&T Internet service.
It's incredibly obvious you do EVERYTHING you can to limit access to customer service for existing customers. It's an incredibly stupid strategy. I've used your customer service three or four times in the last three years, and every time it drives me one more step to Comcast Internet service and YouTube TV.
And one of the calls was 3 1/2 hours to renew my service.
If I was upper management, my mind would be blown that a customer who wanted to renew was nearly lost. It's laughable.
Imagine if you invested in customer service rather than doing everything you can not to spend on it. I'd bet the house it would pay for itself in renewals. But that's too obvious.
But go ahead and ignore my post. We'll see what happens over the next several weeks while my kids and I discover more options online rather than quickly getting Directv up and running.