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Having trouble with your DIRECTV remote?
Having trouble with your remote? Wondering how to program it? This article can help with that!
The Remote Signal
The remote uses light to send commands to the receiver. If anything is blocking the receiver, this can effect functionality of the remote. Tempered glass in some entertainment centers can interfere with the signal. For the best experience, the receiver should be free and clear of obstructions.
Also, turning the brightness down on the TV can resolve most signal issues. Remember, the remote uses a “light signal!”
Re-syncing the remote
The easiest way to fix your remote is by pressing and holding the Mute and Enter button until you see “Applying IR/ RF setup” appear on the screen.
Reset Your Receiver
Resetting the receiver may restore remote functions. Near the access card is a red reset button, press and hold that until the receiver restarts.
Test Your Batteries
Over time batteries lose their charge. Before you change them, test them. Press and hold any button on your remote. If you see a solid green light, this means the batteries are strong. If the light is blinking quickly, the batteries are still good but may need to be replaced down the road. If it blinks slowly or not at all, the batteries will need to be replaced.
Note: If all of the above does not restore remote functionality, it may be time to replace it. Chat with our support teams by clicking here. There may be a charge for the remote if you do not have the Equipment Protection plan.
Need To Program Your Remote?
If the remote controls only your DIRECTV receiver but not your TV, you can program your remote by:
Pressing Menu. Go to Settings and Help >> Settings >> Remote Control >> Program Remote >>TV.
Select the brand of your TV. From there, you will be prompted with step by step instructions to program your remote. For additional help with programming your DIRECTV Remote use this online tool.
Can't Wait For A New Remote?
If you are waiting for a remote to arrive, you can use the DIRECTV App to control your receiver.
Unable To Program Your Remote?
Not all TV's will work with the DIRECTV remotes. Some may have limited functions like:
Turning the TV on or off.
In some instances, you may need to purchase a true universal remote.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
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