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ATTDIRECTVCare

Community Support

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1.1K Messages

Tue, Aug 2, 2016 6:15 PM

Having trouble with your DIRECTV remote?

Program Your TV or Soundbar

Having trouble with your remote? Trying to program your TV or Soundbar? Learn what can cause issues with your remote signal and how to program your DIRECTV Remote below.

Please note, the DIRECTV Remote may not work with all TV or Soundbars.  

 

The Remote Signal

The remote uses light to send commands to the receiver. If the receiver is blocked, this can affect functionality of the remote. Also, tempered glass in some entertainment centers can interfere with the signal. For the best experience, the receiver should be free and clear of obstructions

 

Also, turning the brightness down on your TV can resolve most signal issues. The remote uses a “light signal! and intense light can affect commands.

 

Re-sync the remote 

The easiest way to fix your remote is by pressing and holding the Mute and Enter button until you see “Applying IR/ RF setup” appear on the screen.

  

Reset Your Receiver  

Resetting the receiver may restore remote functions. Near the access card is a red reset button, press and hold that until the receiver restarts.

 

Test Your Batteries    

Over time batteries lose their charge. Before you change them, test them. Press and hold any button on your remote. If you see a solid green light, this means the batteries are strong. If the light is blinking quickly, the batteries are still good but may need to be replaced down the road. If it blinks slowly or not at all, the batteries will need to be replaced.

 

Note: If all of the above does not restore remote functionality, it may be time to replace it. Chat with our support teams by clicking here. There may be a charge for the remote if you do not have the Equipment Protection plan.

 

Program Your Remote

If the remote controls only your DIRECTV receiver but not your TV, you can program your remote by: 

    • Pressing  Menu. Go to Settings and Help >> Settings  >> Remote Control >> Program Remote >>TV.

Select the brand of your TV. From there, you will be prompted with step by step instructions to program your remote. For additional help with programming your DIRECTV Remote use this online tool.

Unable To Program Your Remote?

Not all TV's will work with the DIRECTV remotes. Some may have limited functions like:

  • Controlling volume

  • Turning the TV on or off.

In some instances, you may need to purchase a true universal remote.

Other programming info and options

 

Can't Wait For A New Remote? 

If you are waiting for a remote to arrive, you can use the DIRECTV App to control your receiver.

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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1.1K Messages

4 years ago

If the above does not help resolve your remote issues, chat with our teams by clicking here, you may need a new remote!

 

-ATTDIRECTVCare

(edited)

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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2 Messages

4 years ago

Have an RC72 remote that cannot sync up with my new Samsung TV.  When going to the Program Remote page on the Directv controller it recognizes that I have a Samsung TV, but cannot program the remote.

Tutor

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1 Message

4 years ago

I have a DIRECTV universal remote that I cannot get programmed to my Samsung HW-F355 soundbar. Help

litzdog911

ACE - Sage

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53.3K Messages

4 years ago

@WB1234, what model remote control?  What model DVR/Receiver?

 

Start with the tips here ....

https://forums.att.com/t5/Remote-Controls/Program-your-DIRECTV-remote-control/m-p/4291887#M1

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Salty1951

Tutor

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4 Messages

4 years ago

I got the newest Direct TV DVR with the peanut shaped remote RC73 shipped to me. All went well with programming the remote tell it came to programming the remote to my Onkyo TX-NR807 Audio  Receiver. I scrolled through the codes tell finally hit the one that turned on the Onkyo Audio Receiver and hit worked. It must have paired because I can adjust the volume up or down with the remote and even mute,but it will not turn the Onkyo receiver on or off, yet it did with the  initial set up. 

Does anyone know the answer. 

Thanks,

DTV_Assist25

Associated Member

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333 Messages

4 years ago

The Genie remotes (RC71, RC72, RC73) will not operate the on/off for an a/v receiver. If it has in the past, then great, but it was never designed to operate the off/on for a/v receiver. 

*I am a trusted partner that is associated with AT&T, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Salty1951

Tutor

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4 Messages

4 years ago

Thank you, but why, especially when in order to show that it's the right code it turns the receiver on?
It's a pain to have to use another remote or get up and manually turn it on or off.
DTV_Assist25

Associated Member

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333 Messages

4 years ago

Honestly, I don't know exactly why. May be hardware limitations or maybe they didn't feel it was that important to implement that feature. 

*I am a trusted partner that is associated with AT&T, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
DTV_Assist25

Associated Member

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333 Messages

4 years ago

You could always look for another universal remote that may work for the off/on. My father has a logitec remote that operates most functions on his tv, a/v receiver, and xbox. It's a bit pricy but may be the right direction for you. 

*I am a trusted partner that is associated with AT&T, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
rickalo

Mentor

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41 Messages

4 years ago

for some reason, my remote will no longer "reset" or program devices.... (eg. code transmission failed listed on popup window).  Is there a way to resolve this?

Community Support

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1.1K Messages

4 years ago

Hello @rickalo,

 

We're sorry for your inconvenience with the remote.  If the troubleshooting steps in the above article do not help, please chat with us here so we can further assist you.

 

Thanks.

 

-ATTDIRECTVCare 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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2 Messages

3 years ago

Got it thank you so much
mainmat

Teacher

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15 Messages

3 years ago

Hello everyone, I am new to DirectTV, but being a retired electronic technician, I've had experiences

over the years and I may possibly be able to resolve an issue or two. I just wanted to add, when programming

remotes, especially universal remotes, sometimes most people stop at the very first 'code' that seems to

work. However occasionally, that code will only operate one or two functions on the unit, (TV, sound bar, audio receiver).  

I have found if you bypass that first code and go on to the next code, or search for the next code, that seems to operate the

unit, it will be the one that operates all the functions rather than just one or two buttons. I have experienced in the past

that some codes only partially operate some units and not all of the functions. 

I hope this is not too confusing and helps someone.

Thanks, 

Matman

Tutor

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2 Messages

3 years ago

the remote control for the mini keeps linking to genie dvr instead of the tv in spare bedroom.

 

Contributor

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1 Message

3 years ago

I had my remote all set with all the Spanish channels, and all other garbage channels edited out of the guide. Well , for some reason, they are all back. What happened ? And how can I get it back to how I had it ?????? I Really hate having to go through all the garbage to see whats on.

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