DIRECTV 4K TV - What You Need & Troubleshooting
Enjoy the best picture format DIRECTV has to offer and watch your favorite entertainment come to life! DIRECTV is the first pay TV provider to bring you a dedicated 4K Ultra HD channel available 24/7! You can see travel shows, nature documentaries, and original series, in stunning 4K Ultra HD! Interested? Join the 4K resolution revolution and order!
Virtually 4 times the resolution of 1080p HD
Theater-quality Dolby 7.1 Surround Sound
MLB Live in 4K
4K Ultra HD On Demand
What you need for DIRECTV 4K streaming:
A manufacturer certified 4K ready TV – If your 4K TV is not certified DIRECTV Ready, you will need our latest Genie
4K Compatible Receiver.
An authorized 4K customer account (Ultimate or Premier Package)
2.0 HDMI cables.
Have an HDCP 2.2 Port on your television.
Having trouble with your 4K DIRECTV service? The following has resolved some 4K issues:
Use HDMI 2.0 cable such as Audioquest Chocolate cables
Verify that you are plugged into a 2.2 HDCP port. We recommend checking your owners manual to verify which ports are 2.2 ready.
Make sure you have the latest firmware version for the receiver.
Internet service - Temporarily, 4K customers who are non-broadband connected will NOT be able to order 4K movies through DIRECTV.com. Enhancements are being worked on to enable our members the ability to order offline and will be communicated at a future date.
-ChrisZ, AT&T Community Specialist
AT&T Customer Care
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