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3 Messages

Sun, Apr 2, 2017 5:49 PM

Cannot re-program sound to RC73 remote

Have a genie receiver with a RC73 remote in our media room using a Panasonic projector and Nakamichi AV 500 sound system. It has been working for a couple of years. Yesterday, the remote failed to work the sound at all. Searching for a solution here, I reset the remote and attempted to program the remote to recognize the sound system on AV1 or AV2, first using the code that worked and was recorded when your technician installed the system, then every Nakamichi code provided. None work. What do I do now?

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ATTHelp

Community Support

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134.2K Messages

3 years ago

Hello @CAPlanner,

 

Sorry to hear of this inconvenience.  A re-syncing of the remote may help.  It’s good to check the batteries also.  This DIRECTV Remote article gives some troubleshooting steps that should help. 

 

If none of the steps help, please chat with us so we can further assist you.

 

Thank you.

 

-ATTDIRECTVCare

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Tutor

 • 

3 Messages

3 years ago

We had previously reset the remote after changing all batteries in every
remote. The hard reset of the receiver did the trick. I pushed the red
reset button twice, pulled the card, and waited until it prompted me
through the setup and voila. It works. Thank you so much.
Brand User
ATTHelp

Community Support

 • 

134.2K Messages

3 years ago

Hello @CAPlanner,

 

Awesome, glad to hear everything is working now.  Thanks for following up!

 

-ATTDIRECTVCare

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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