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Community Support

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1.1K Messages

Mon, Aug 1, 2016 9:50 PM

Can I track my DIRECTV Tech?

where's my tech.jpg

 

Trying to work your plans around a scheduled appointment?  We have some help for you!

 

Go to our DIRECTV Appointment Status page

  • You can check the date and time of your appointment
  • See approximately how long it will take
  • Check if your technician is already on the way to your home
  • You can also reschedule or cancel your appointment at any time.

Only repair appointments can be cancelled online. If you would like to cancel an equipment installation appointment, please call us at 1-800-531-5000.

 

If a sooner appointment is not available, not to worry, you can still enjoy your service by using the streaming option available at DIRECTV.com or the DIRECTV App. This article has more information regarding your streaming options!

 

 Tracking Your Appointmentbrowse.jpg

  1.  Sign into your directv.com account.  If you do not have a member ID, click Register to create one.
  2. Select My Orders & Service Calls from the My Account menu. 

This will show all the details of your upcoming appointment: the date and time, approximate duration, your technician’s arrival window, and your appointment status. You can add your appointment to your calendar by clicking the Add to Calendar link.

 

If you have multiple DIRECTV appointments, the one that’s coming up first will be displayed first. Once it’s completed, the details of your second appointment will be displayed.

 

Reminders and Alerts

To receive helpful reminders and status updates, click Sign Up for Appointments Alerts. You will receive an email text, and/or call you anytime your appointment status changes—for example, if your tech is on the way, or has already arrived at your home.

 

Please Note:  We are always doing everything we can to ensure your services are running as quickly as possible. Due to outside factors though, such as weather, there may be delays or changes to your appointment. We want to ensure that you are satisfied with your service, but we also want to ensure the safety of our employees and others.  In such an event, we may postpone appointments until conditions are safe to travel and work.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Community Support

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1.1K Messages

4 years ago

Waiting for your technician or want to check the status of your appointment?  Review the above article to find out more.

 

-ATTDIRECTVCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

3 years ago

This is to cancel my appointment with a person tomorrow (9/2/17)  The tv is working after she plugged it in so we need to cancel the appointment

Thank You,

Diane C[edited for privacy – please do not post personal information]

litzdog911

ACE - Sage

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53K Messages

3 years ago

@dianem63, no one will text you. We're customers like you, not employees. And you should never post private information in a public forum. 

 

You need to call DirecTV to cancel your appointment .... 1 800 531 5000

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

2 years ago

Don't count on the app to actually give you correct information. I have had three appointments put on hold without any notification. A customer service representative talked me into upgrading, and I am still waiting after 2 1/2 weeks. Each of the appointments I received an email and robocall stating that the appointment was still on. They get one last chance this week. 

Contributor

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1 Message

2 years ago

i moved to  a new home n i gave the new location they had told me they would be here last sunday is there a way i can find out what happen

 

litzdog911

ACE - Sage

 • 

53K Messages

2 years ago

@dallas16, call DirecTV at 1 800 531 5000

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

2 years ago

where is my tech

litzdog911

ACE - Sage

 • 

53K Messages

2 years ago


@lexie4045 wrote:

where is my tech


@lexie4045, please read the earlier posts in this thread. We're customer like you, so we can't look up anything for you. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

2 years ago

where is my tech I have been waiting for 4 hours

litzdog911

ACE - Sage

 • 

53K Messages

2 years ago


@richmondhills wrote:

where is my tech I have been waiting for 4 hours


Please read the previous posts. Nobody here knows where your tech is.  You need to call DirecTV .... 1 800 531 5000

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

I have an appt scheduled between noon and 4 today...that you say will take 3 hours and 15 minutes to complete....it is now 215.....can you provide an update on the appt time?

litzdog911

ACE - Sage

 • 

53K Messages

2 years ago


@Popeye88 wrote:

I have an appt scheduled between noon and 4 today...that you say will take 3 hours and 15 minutes to complete....it is now 215.....can you provide an update on the appt time?


Not via this forum.  You need to call .... 1 800 531 5000

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

When can you schedule my re install of a DVR HR-44 as I blind abd need the talking guide?????????????

 

litzdog911

ACE - Sage

 • 

53K Messages

2 years ago


@Blinded wrote:

When can you schedule my re install of a DVR HR-44 as I blind abd need the talking guide?????????????

 


We can't. We're not DirecTV employees.  You must call them .... 1 800 531 5000

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

come tomorrow...after 9 til 1.. Friday April 27th....my master bedroom
remote brand new does not work...john walz
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