Announcements
The epic new Samsung Galaxy S21 5G is available for preorder now!
Tutor
•
6 Messages
Anyone expierence a flash or arc burn on siding by DirectTv dish receiver
I know I didn't have this burn mark on the siding of my house previously. We've had Direct Tv for about 2 years, it works fine, but I noticed this burn mark by the receiver yesterday. Anyone else have a similar experience, I haven't called in about it yet, but am curious. I have a picture to upload, I'll add that soon
Responses
tgreaves
Former Employee
•
1.7K Messages
2 years ago
@taadaa0527,
i would love to see this picture. i'm assuming you maybe have had a small surge lately. not enough to blow fuses or fry the input but enough to scorch some siding.
the ground wire might not be making proper ground either.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020
0
0
taadaa0527
Tutor
•
6 Messages
2 years ago
Sorry it's sideways, I uploaded the wrong pic!
0
0
tgreaves
Former Employee
•
1.7K Messages
2 years ago
That is some decent burn. did you remove the connection block that was there?
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020
0
0
taadaa0527
Tutor
•
6 Messages
2 years ago
To my knowledge, nothing has been changed from the original install. No one has been up there and done any work that I've authorized.
0
0
taadaa0527
Tutor
•
6 Messages
2 years ago
And I'm not even sure what a connection block is!
0
0
tgreaves
Former Employee
•
1.7K Messages
2 years ago
Ok, from the image it looks like a square shape. with the scorch being around the outside leaving the middle clearer. looked like you had something there originally.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020
0
0
tgreaves
Former Employee
•
1.7K Messages
2 years ago
Connection block/Switch
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020
0
0
mdram4x4
ACE - Master
•
9K Messages
2 years ago
thats a big burn for a low voltage system
i would start by checking the inside of the attic space to see i its something inside
----------------------------------------------------------------------------------------------------------------------
Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
JefferMC
ACE - Expert
•
18.4K Messages
2 years ago
I don't see any conduit or wiring going anywhere near your "scorch". Are you sure it's not mildew or something of that nature?
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
tgreaves
Former Employee
•
1.7K Messages
2 years ago
That's why i asked if something has been removed as it looks like maybe a switch was there but has since been removed.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020
0
0
litzdog911
ACE - Sage
•
53.4K Messages
2 years ago
I don't think that mark has anything to do with your DirecTV dish or cables. Too far away. And the dish voltages are too low to cause something like that.
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
shannon02
ACE - Expert
•
21.8K Messages
2 years ago
Plus it looks like the coax is going down with the downspout.
There should be a grounding block near the power panel.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
taadaa0527
Tutor
•
6 Messages
2 years ago
It's def not mildew
0
0
tgreaves
Former Employee
•
1.7K Messages
2 years ago
could be something behind the siding possibly inside the attic that arc'd. still nothing DTV related
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020
0
0
GoShocks
Mentor
•
38 Messages
2 years ago
Could be a lightning strike. I have seen things like that on doors after the house has been struck.
0
0