Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

Tutor

 • 

6 Messages

Mon, Aug 13, 2018 4:27 PM

Anyone expierence a flash or arc burn on siding by DirectTv dish receiver

I know I didn't have this burn mark on the siding of my house previously.  We've had Direct Tv for about 2 years, it works fine, but I noticed this burn mark by the receiver yesterday.  Anyone else have a similar experience, I haven't called in about it yet, but am curious.  I have a picture to upload, I'll add that soon

Responses

tgreaves

Former Employee

 • 

1.7K Messages

2 years ago

@taadaa0527,

 

i would love to see this picture. i'm assuming you maybe have had a small surge lately. not enough to blow fuses or fry the input but enough to scorch some siding. 

 

the ground wire might not be making proper ground either.

If this reply helped you please use Accept solution to mark it as an Accepted Solution.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020

Tutor

 • 

6 Messages

2 years ago


@tgreaves wrote:

@taadaa0527,

 

i would love to see this picture. i'm assuming you maybe have had a small surge lately. not enough to blow fuses or fry the input but enough to scorch some siding. 

 

the ground wire might not be making proper ground either.


Sorry it's sideways, I uploaded the wrong pic!
flash.jpg

tgreaves

Former Employee

 • 

1.7K Messages

2 years ago

That is some decent burn. did you remove the connection block that was there?

If this reply helped you please use Accept solution to mark it as an Accepted Solution.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020

Tutor

 • 

6 Messages

2 years ago

To my knowledge, nothing has been changed from the original install.  No one has been up there and done any work that I've authorized. 

Tutor

 • 

6 Messages

2 years ago

And I'm not even sure what a connection block is!

tgreaves

Former Employee

 • 

1.7K Messages

2 years ago

Ok, from the image it looks like a square shape. with the scorch being around the outside leaving the middle clearer. looked like you had something there originally.

If this reply helped you please use Accept solution to mark it as an Accepted Solution.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020
tgreaves

Former Employee

 • 

1.7K Messages

2 years ago

Connection block/Switch

If this reply helped you please use Accept solution to mark it as an Accepted Solution.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020
mdram4x4

ACE - Master

 • 

8.9K Messages

2 years ago

thats a big burn for a low voltage system

 

i would start by checking the inside of the attic space to see i its something inside


----------------------------------------------------------------------------------------------------------------------
Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
JefferMC

ACE - Expert

 • 

16.9K Messages

2 years ago

I don't see any conduit or wiring going anywhere near your "scorch".  Are you sure it's not mildew or something of that nature?

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
tgreaves

Former Employee

 • 

1.7K Messages

2 years ago

That's why i asked if something has been removed as it looks like maybe a switch was there but has since been removed.

If this reply helped you please use Accept solution to mark it as an Accepted Solution.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020
litzdog911

ACE - Sage

 • 

52.8K Messages

2 years ago

I don't think that mark has anything to do with your DirecTV dish or cables.  Too far away.  And the dish voltages are too low to cause something like that.  

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
shannon02

ACE - Expert

 • 

18.7K Messages

2 years ago

Plus it looks like the coax is going down with the downspout.

There should be a grounding block near the power panel.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

6 Messages

2 years ago

It's def not mildew

tgreaves

Former Employee

 • 

1.7K Messages

2 years ago

could be something behind the siding possibly inside the attic that arc'd. still nothing DTV related

If this reply helped you please use Accept solution to mark it as an Accepted Solution.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020
GoShocks

Mentor

 • 

38 Messages

2 years ago

Could be a lightning strike. I have seen things like that on doors after the house has been struck.