Ace Back to School with AT&T's A+ deals!

New Member


1 Message

Wed, Jan 29, 2020 1:47 PM

No Sound coming Through Direct TV receivers

The sound on my Sharp Roku TV stopped working when I am watching TV through Direct TV. The sound works with all the streaming services. A tech came out and replaced the genie mini with no luck. He then moved the DVR box to connect to the TV but it too had no sound. Unfortunately, he was unable to fix the problem to my satisfaction. I am now at a loss as to what to do. I am ready to cancel Direct TV and just use streaming services.



ACE - Master


9K Messages

1 y ago

did you try a diff hdmi input?

update the tv firmware?

new hdmi cable?

change dolby setting?

Get started

Ask a question
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.