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kingami's profile

Tutor

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6 Messages

Tue, May 1, 2018 11:43 PM

directv constantly shuts off

Update over night and now my DTV constantly shuts off. I did both soft and hard reset with no help.

Genie 2 HR17

 

Update: I decided to turn on all my TV's and see what happens. It seems that the only TV that shuts down is in my living room the others are not effected.

I still am  using my old mini Genie boxes from when I had Genie1, they didn't want to replace them when I upgraded. At that time I didn't want to have the 4k mini genie's as I was told they would have to be wired not wireless wired to get 4k.

Resetting the effected mini genie, either a soft reset or hard, didn't fix my problem. I'm thinking that my mini genie is bad and needs to be replaced.  Ideas??

Responses

Brand User
ATTHelp

Community Support

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162.5K Messages

3 y ago


Hi @kingami,


I am sorry you are having trouble with your DirecTV. I am pleased to assist with this!


I am going to suggest our Troubleshoot & Resolve Tool. Please open this link and select DirecTV, then refresh equipment and follow the prompts to troubleshoot. You can also reset the receivers there if you still have issues.


Have a great rest of your day!


Geovanni, AT&T Community Specialist

Tutor

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6 Messages

3 y ago

No the AT&T Troubleshoot & Resolve Tool does nothing to fix the problem.  I've done all the obvious soft reset, hard reset, the problem actually started when an automatic update was installed recently. 

Tutor

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6 Messages

3 y ago

TY I appreciate your response.

At the moment it seems to be working however, now the sounds cuts out randomly and I have to either change the channel once or twice or pause the TV in order to get the sound back.  It's not my TV because this is happening on all my TV and not at the same time.

I think since my contract is up soon even though I have had DTV for over 20 years I'm going to drop the service. I have not been happy with customer service and DTV in general since AT&T took over. Quality of service has diminished greatly and I'm done with it.

Contributor

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1 Message

3 y ago

So I'm having the same exact problem with just my living room TV shutting off.  When you try to turn everything back on you usually don't get a picture but only sound.  If you wait a couple hours you may get a picture again but then after 15 minutes or so it will shut everything down.  This is only on the main TV in the living room the two bedroom TV's are not affected and are fine.  Have tried everything and nothing has worked! 

Tutor

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4 Messages

2 y ago

I’m having a similar issue. Only one of my TVs shuts down randomly all the time. I have three TVs, but this issue seems to be linked to the one we use the most, naturally.  It’s beyond frustrating. Any fixes? 

Contributor

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1 Message

2 y ago

I also have same issue suddenly. I have feeling they are trying to wipe out old equip?  It only happened when I called with my displeasure that we’ve again lost local channels because they are too cheap. After 20 years I’m going to cable. Sad but service stinks. 

Contributor

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1 Message

2 y ago

 I am a first time customer and left Xfinity service to switch to the Att service, it's only been one day since I had it. The first couple of hrs after the tech finished with the installation and left, it showed a message stating that it has too many active locations and turn one of the TVs off in order for another one to work. I called customer service and they gave me the steps to get it working again and it worked. A few mins after I got off the phone with them, one other tv showed up with the same message and I had to turn off the tv in the living room for the rest of the day. It worked great since for the remainder of the day. After a while later in the night, one of the TVs that were on just shuts off along with the cable box. I turn it back on even though when you press the "On" button with the DT remote it turns the tv off instead of turning the box back on. So I had to use my tv remote a few times to turn it on and then use the DT remote to turn the box back on and it would work fine. So hours and hours later, the tv and box shut off again and I had to repeat it again for it to play again. I am starting to regret my decision for switching cable service because of dealing with this problem. I've never had this problem ever with Xfinity service and I had been with their service for many years even before they changed their name to Comcast. If these problems continue, I may just have to drop the service. Otherwise, what's the point in paying for full service that you ask for and it's operating to give you partial service? Being an AT&T customer for the first time in one day and having these problems seems questionable to me. Anyone experiencing the same???

 

litzdog911

ACE - Sage

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53.6K Messages

2 y ago


@FirstTimer wrote:

 I am a first time customer and left Xfinity service to switch to the Att service, it's only been one day since I had it. The first couple of hrs after the tech finished with the installation and left, it showed a message stating that it has too many active locations and turn one of the TVs off in order for another one to work. I called customer service and they gave me the steps to get it working again and it worked. A few mins after I got off the phone with them, one other tv showed up with the same message and I had to turn off the tv in the living room for the rest of the day. It worked great since for the remainder of the day. After a while later in the night, one of the TVs that were on just shuts off along with the cable box. I turn it back on even though when you press the "On" button with the DT remote it turns the tv off instead of turning the box back on. So I had to use my tv remote a few times to turn it on and then use the DT remote to turn the box back on and it would work fine. So hours and hours later, the tv and box shut off again and I had to repeat it again for it to play again. I am starting to regret my decision for switching cable service because of dealing with this problem. I've never had this problem ever with Xfinity service and I had been with their service for many years even before they changed their name to Comcast. If these problems continue, I may just have to drop the service. Otherwise, what's the point in paying for full service that you ask for and it's operating to give you partial service? Being an AT&T customer for the first time in one day and having these problems seems questionable to me. Anyone experiencing the same???

 


What are the model numbers and quantities of all of your DirecTV boxes?

 

New Member

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3 Messages

1 y ago

Mine is doing THE EXACT SAME THING! Only the living room. Once it shuts off, it won't allow me to power it back up unless I use the reset (red) button on the side but it still keeps turning off out of nowhere!! What is going on!? Is there some timer I don't k ow about???? It has be veerrry agitated lol thanks
Mike farley

New Member

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3 Messages

1 y ago

I'm thinking they need a recall at the rate things are going. I say this is bull(Edited per community guidelines) and shouldn't have to put up with such simple stupid problems when I have enough already atleast I can watch my recordings to take my mind off thingsz no WAIT! It keeps shutting down and I'm stuck staring at my blue screen with "no signal" floating around the screen. This needs to be fixed ASAP!

(edited)

New Member

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1 Message

7 m ago

Same here. Every single time I turn the tv on the screen goes black. I have to turn off box, turn off tv, wait a few seconds and try again. It is very frustrating. Something needs to change. 

New Member

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1 Message

6 m ago

Equipment is a piece of (Edited per community guidelines) direct tv is giving everyone bull (Edited per community guidelines) answers without ever fixing the issuse.

(edited)

Varalakshmi

Former Moderator

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697 Messages

6 m ago

Hi @Mikes_schultz 
Please be mindful about the tonality on public forum. Kindly share your concern as a question post, so that your post gets visibility and get quicker assistance from the community. Since this is an old post, we will be closing this post. Have a great day. 

Regards, 
AT&T Moderator

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