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New Member

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2 Messages

Sat, Oct 17, 2020 11:45 PM

yellow light on receiver

tried to reset the receiver, did a rescan of channels, still getting no signal error message on only one unit.  all others work fine.....suggestions on other steps?

Responses

nabukl

ACE - Professor

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3.7K Messages

5 days ago

Rescan of channels? No signal? Both are related to the tv being on the wrong input, there is no rescan of DirecTV channels, however over the air (antenna) does have a rescan option. This tells me that your tv is on the default (antenna) input.


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New Member

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2 Messages

4 days ago

Update....now it's a flashing RED light on the receiver.....still tells me no signal.  Not sure if I made a step in the right or wrong direction with the LED status color change.

Any help out there?

Brand User
ATTHelp

Community Support

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136.4K Messages

3 days ago

Let's try to help you with your picture problem @vermontbear.

  • Like the ACE mentioned when you are getting a no signal, it is usually a TV input issue. Have you tried cycling through the different inputs on your television to make sure you are getting the Directv picture? In most scenarios, the input is one of the HDMI inputs, but it may be listed as something else. If the Directv remote controls your TV you should see an enter/input button below the #9 on the remote, if you press and hold that it should cycle through the inputs.
  • Did this issue start after this room was rearranged, equipment moved, or anything that we need to be aware of? This could be as simple as a loose connection. Have you verified the cables are nice and secure from the receiver to the television as well as any cables from the wall into the box?
  • We would recommend following the troubleshooting steps listed on our Troubleshoot and Resolve page for TV picture issue > Blue, Black, or Gray Screen with the information provided. Since you are not seeing any errors from the Directv equipment. 

Once you get an error for Directv we will be able to continue troubleshooting this red light concern @vermontbear. We will do our best to assist.

 

Bryan, AT&T Community Specialist

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