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Tutor

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7 Messages

Thu, Nov 30, 2017 5:00 AM

WORLD WIDE OUTAGE OF 4K TV???

I just spent over an hour talking to Directv support. My 4k tv does not work because it can't connect to my network. I was told that this is a world wide problem that has been around for a while. They have no idea when it will be resolved. Is anybody else having this problem?

 

I would think that they should enough engineers employed to resolve this problem quickly. I went with directv because of their 4K programming. Now I can't use my 4k TV at all.

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Official Solution

shannon02

ACE - Expert

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19.9K Messages

2 years ago

It is the TV that needs to be connected to the internet to receive the updates if using RVU, DTV works fine without an internet connection and that includes 4K but you will loose all internet based features.

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shannon02

ACE - Expert

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19.9K Messages

3 years ago

Since DTV is only in the US and some Latin countries its not world wide.

Are you getting this message on the C61K mini? Have you reset both the Genie first and then the C61K mini?

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Tutor

 • 

7 Messages

3 years ago

I spent over an hour with DTV support and a supervisor. they both called this a "world wide" issue. Small world, I guess.  

 

We reset everything with no success.

shannon02

ACE - Expert

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19.9K Messages

3 years ago

I would think there would be more postings here if this is a system wide problem but there are bugs in the new HS17 Genie2 that are being worked on if that it what you have.

 

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Juniper

ACE - Expert

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20.3K Messages

3 years ago

Directv service is United States only, cannot be a "world-wide" issue. Probably meant to say "country-wide" (even if issue is not that widespread). Directv Latin America doesn't count towards this issue as that is a separate service. Directv doesn't exist in other parts of the world.

 

What are the models of boxes you have?

Even 4K is delivered by the Directv satellite, not your network. What is the exact issue you are experiencing? (symptoms, error messages, etc.)

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mdram4x4

ACE - Master

 • 

9K Messages

3 years ago

i am willing to bet he has an lg tv and is using rvu

 

there are issues with this, many reports of lg rvu not connecting


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Tutor

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7 Messages

3 years ago

Wrong....I have a Vizio M50-C1

mdram4x4

ACE - Master

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9K Messages

3 years ago

rvu? or mini?

what genie?


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Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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7 Messages

3 years ago

these are the models.

 

Model: HR54-200 Genie Gen 3

 

Model: C61K-700 4K Genie Mini This the one that is causing the problem.

 

Model: C41-700 Genie Mini

mdram4x4

ACE - Master

 • 

9K Messages

3 years ago

have you rebooted the hr54? both the hr54 and then the c61k?


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Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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7 Messages

3 years ago

yes

Mentor

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29 Messages

3 years ago

Disconnect you genie from the internet and then reset the c61k.

Gullzway

Teacher

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22 Messages

3 years ago

"Disconnect your genie from the internet and then reset the c61k."  This is the "temporary" solution above.

 

I had a tech out for 4 hours last week just to find this out when he called support. There is a problem with the HDDVR kicking the 4k minis off the network when the HDDVR is connected to the internet. 

 

I just called in today and there is still no fix. This is unacceptable as now you have no On Demand Access or remote DVR scheduling ability!

 

P.S. I have had my service since March and this just started happening to my system about two weeks ago.

Mentor

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29 Messages

3 years ago

I understand it is only a temporary solution. I would rather be able to watch tv, then to have access to on demand.

Tutor

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7 Messages

3 years ago

I had a directv tech "fix" my TV so I can watch on 4K tv. as others have stated I can have access to on demand. The tech told me that this is a "free" service that DTV is giving us. I politely told him that nothing is free. We are all paying for this in our monthly fee. 

 

The tech told me that DTV doesn't have a clue how to fix the problem and when it might be fixed. According to him 90% of his service calls are related to this issue.

 

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