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Contributor

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1 Message

Sat, Mar 16, 2019 11:09 PM

Why pay insurance

If I’m renting your equipment and it malfunctions why do I have to pay $99 to have a repair guy come out or pay you a monthly insurance to fix it for “free”

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Juniper

ACE - Expert

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18.8K Messages

a year ago


@Stickittome wrote:

If I’m renting your equipment and it malfunctions why do I have to pay $99 to have a repair guy come out or pay you a monthly insurance to fix it for “free”


You don't rent the equipment. DirecTV has never had a rental option.

 

Years ago boxes had the option of owned or leased, but with the 1st Genie they went to lease only. There is no difference in monthly cost. You pay for the receiver services (HD, DVR, Whole Home DVR) and for each additional TV ($7) authorized on the account regardless on what kind of box it has.

 

Unlike some other providers, DirecTV gives you a choice. Pay the one-time costs as needed which are $99 service call, $19.95 if just delivery of box, $15 for a replacement remote (though remotes can be cheaper online through authorized retailers such as Amazon) or you get the optional equipment protection plan for a low stable cost. One-time costs are cheaper in the long run, but some people prefer always in the monthly bill as easier for them to budget it in.

 

Only the receiver boxes and clients are leased. Everything else is owned (coax, receiving dish, BB Decas, wireless video bridge, cinema connection kit, etc.) so in their terms of service we as the customer are responsible for maintenance repair cost. We just have the two options, one-time cost or protection plan, to cover it.

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shannon02

ACE - Expert

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19.3K Messages

a year ago

You own everything but the receivers to maintain.  DTV replaces defective receivers for $ 20 for shipping or covered with the protection plan.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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