Why Does My Signal Go Out Every Time It Rains - Why is every discussion about this issue deleted?
Just got hooked up 3 days ago, and already we were out 15 Minutes, and 49 Minutes in 2 rain storms! Your salesman assured us that this problem was fixed! I am very upset that we went through this again! I Left you last time because of the same issue, and now it is happening yet again! We were lied to! It is not fixed!! What can we do to fix this. I want to find out if this can be fixed before I have the Comcast ripped out of my home! This is unacceptable! What options are available. I have spoke to 3 different Customer Service Reps on the phone, and all gave the same thing, they are concerned, but have nothing to offer! What do I do. I want to stay, we love the Genie Box. The Installer, Salesman, and everyone has been nice to work with, but this issue seems to stump them every time. The Salesman told me over and over, "That Issue Is Fixed", "We have 5 Satellites now, 3 Receivers, and a Military Style Dish. It goes out just like before, no difference! No one has come out to check it after 3 calls. What do I do??????
I am also very concerned that EVERY post about Weather Related Outages are "Deleted By Moderator", or "Topic Is Locked!" This suggests it is a bigger problem then you want us to believe or know about.
What do I do??????