Why did AT&T ruin DirecTV?
After 15 years as a DirecTV customeer, I am seriously considering switching to something - anything - else.
Since AT&T took over, it has gone to crap. Terrible customer service, terrible equipment. Nothing works right anymore.
I recently switched to the wireless boxes and they are so slow and constantly freeze up. I know I'm not the only one having this problem, but it's a shame that a company that used to be on top of everyone's customer service list is completely ruined by a larger corporation that clearly doesn't care about the customers. And the fake charm and gratitute that the people spit at the call center is a joke. The whole conversation is just a sales pitch for the AT&T products that I don't have. Whenever they say "Thank you for calling AT&T" I tell them I didn't call AT&T, I called DirecTV.