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Contributor

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1 Message

Wed, Feb 7, 2018 3:42 AM

what DIRECTV equipment do I need to return?

I have more equipment than is listed on the items to be returned.  One of the receivers is not wireless but was recently replaced so it is new.  I also have the receiver that was replaced that does not work.  I have the wireless bridge, all the power cords and about 10 remotes.

 

Do I return everything? or just the items listed on the sheet?

Responses

Nothappywithdtv

Teacher

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16 Messages

2 years ago

That article is for UVERSE not directv. Do Directv remotes need to be returned?

Juniper

ACE - Expert

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22.9K Messages

2 years ago


@Nothappywithdtv wrote:

That article is for UVERSE not directv. Do Directv remotes need to be returned?


The article on page 1 is from Uverse, but the same process affects DirecTV at this point. The rest of the 4 page thread have explained the process for DirecTV.

 

To clarify DirecTV remotes are an owned accessory. So you can include in the return, but not required to do so. All that is required to be returned is receiver boxes with access cards still inside and any Mini Genie Clients. Only if returnable models of course. You can post the model numbers of each box you have for guidance if returnable or not.

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(Included after every post)
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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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16 Messages

2 years ago

Don’t ask, just record. They all have cameras in the store so they can Not prevent you from photographing and recording. I did that at a post office when selling and mailing via registered mail a very expensive item. 

Teacher

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16 Messages

2 years ago

Directv has terrible since it split from Hughes. And then was bought by GM. Then Dish. Now AT&T. Same customer service ethics. 

Juniper

ACE - Expert

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22.9K Messages

2 years ago


@Nothappywithdtv wrote:

Directv has terrible since it split from Hughes. And then was bought by GM. Then Dish. Now AT&T. Same customer service ethics. 


DirecTV was never bought by Dish. They are competitors.

 

Hughes is currently a partner that they can order a bundle for internet service, though satellite internet is not recommended to be connected to DirecTV equipment.

 

If a DirecTV box has after the model number -400 that is the manufacture code showing the Hughes made that specific box. DirecTV still uses a few different manufactrurers for their boxes, though regardless of manufacturer code, if same exact model number (the part before the dash) then made to the same specs.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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16 Messages

2 years ago

One section says return leased remotes. The other says don’t. I assume mine was leased because I didn’t buy it. Am I required to return it?

thanks

Teacher

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16 Messages

2 years ago

Dtv hughes almost was bought by dish. It merged with news Corp and has had terrible service for its entire life.

2003, News Corporation agreed to purchase a 34% controlling interest in Hughes, including GM's entire share of the company, for $6.6 billion”

 

Teacher

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16 Messages

2 years ago

An amazing tactic was that before I cancelled I was quoted a minimum price of $100 to stay with dtv. After I cancelled the price dropped to $41

Contributor

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1 Message

a year ago

I returned my equipment at FedEx but they would not accept the antenna head because it was not listed in their system, only the receiver and accessories. The antenna is only 2 weeks old. Don't you want the antenna?

Juniper

ACE - Expert

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22.9K Messages

a year ago

@Marko77 

 

Only receiver and client boxes are leased. Everything else is owned. So they will not take back antenna, dish, cabling, etc.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

August 5, 2019—

 

Today I was finally successful in returning a non-functioning mini-Genie to a UPS store after chasing DirecTV for a "return box and a shipping label". It took me three tries over the phone with one call to AT&T, then two to DirecTV. FedEx wouldn't accept my return the week before. Said their scanner didn't recognize the serial number and to call them for it.

 

Here's the order to do this:

1.  Call 1-800-531-5000 to get a "Serial Number". It takes a week for this letter to get to you.

     New procedure that you'll get no return box or shipping label. Hopefully the letter has a UPS link to find a
     store near you to accept the equipment.

2.  Take the letter and equipment to a UPS store. Hopefully their scanning is set up to accept returns.

3.  It went through after two attempted scannings. Man! So it's out of my hands. Don't forget to get a receipt
     from them to confirm your return. What an effort and a half!

Contributor

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2 Messages

a year ago

I feel for you I've been going through the same the UPS is 25 min. away they won't print lables .and there is no fed ex close.they keep sending the box somewhere else .all I get from the agents is no problems no worries and I guarantee they can help

Tutor

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6 Messages

10 months ago

I cancelled my service on 10/25/19 and they told me they would send a return kit since  UPS and FedEx in my area will not accept the DVR without a box. I called over a week ago and they gave me FedEx tracking number that FedEx says does not exist. It doesn't seem to do any good to try to talk to support since they can't seem to answer  how or when I can get a return kit.

Juniper

ACE - Expert

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22.9K Messages

10 months ago

@khark 

 

When DirecTV uses the old process to send a prepaid return kit, there are 2 significantly different tracking numbers. The 1st is FedEx shipping the box to you, but the 2nd is your returning through USPS. Also if it was the correct FedEx tracking number, then it can take 1 to 2 shipping days from the order date before it can be looked up on the FedEx website. So I would recheck the tracking and if needed contact DirecTV to verify you were given the correct number (such as agent giving you order number instead in error).

 

However what model is the box? Perhaps it is not needed to be returned in the first place. Too many agents go ahead with the default return process without checking the specific model number to see if returnable or not.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

10 months ago

It is a HR54-500 soI am sure they want it back. It has been a week since
I was given the tracking number so I don't think that is the problem.
The woman I talked to told me that she was not able to email the
tracking number to me which seems a bit strange to me, almost like they
don't want anything in writing that I could use as proof.

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