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Mon, Aug 3, 2020 10:05 PM

volume out

no volume on 1 box only  have already re booted box and disconected power.

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ATTHelp

Community Support

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132.9K Messages

2 months ago

@supertoph, we are happy to help get you back listening to your favorite programs!

 

We recommend this article on loss of sound. Often times the source is either cabling or equipment. Does this happening on all channels? If this is happening on only one channel, then it could also be a broadcast issue.

To get started, you will want to check the following:

  • Ensure the both the Tv and receiver are powered on.
  • Check to make sure neither are on mute.
  • Check the cabling from the receiver to the TV. Make sure there are no damages to the cables and all connections are tight.

If you are still experiencing an issue, we would recommending trying our troubleshooting and resolve tool. Be sure to log in with your AT&T UserId and password to get help with your specific receiver.

 

Lastly, do you have a sound bar connected or other AV equipment? If so we recommend plugging your receiver directly into your tv. If this resolves the issue, then you may need to contact the manufacturer of the 3rd party equipment. They may have additional troubleshooting steps.

 

Let us know if that helps!

 

Bonnie, AT&T Community Specialist

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