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Tutor

 • 

6 Messages

Wed, Sep 27, 2017 3:25 AM

TV is not Connecting to Genie Mini

Every time I try to watch Tv on my Genie Mini it says connecting. I tried resting the box and still does the same thing.  All of my other TVs work fine it is just this one. 

Responses

Accepted Solution

Official Solution

mdram4x4

ACE - Master

 • 

9K Messages

3 years ago

have you reset the wireless bridge?


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litzdog911

ACE - Sage

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53K Messages

3 years ago

Have you tried resetting your main Genie DVR?

What model Genie DVR do you have?

What model  is the Genie Mini?

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

6 Messages

3 years ago

Yes, I have tried resetting the main  Genie DVR. Now it is saying select a server I am connected to the internet and the other TV's are working. 

model number 

Genie DVR  model number C41W-100

Genie Mini model number HR54 -500

Tutor

 • 

6 Messages

3 years ago

What is the wireless bridge? How do I do that?

mdram4x4

ACE - Master

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9K Messages

3 years ago

pics of one here

https://www.amazon.com/DIRECTV-WVB-Wireless-Video-Bridge/dp/B00IT9F4KK

 

unplug it from the wall for a minute or 2

 


----------------------------------------------------------------------------------------------------------------------
Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

6 Messages

3 years ago

Works after I did this step. 

 

Thank you 

mdram4x4

ACE - Master

 • 

9K Messages

3 years ago

you are welcome


----------------------------------------------------------------------------------------------------------------------
Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

2 Messages

a year ago

Can I still run my DirecTV  on my 2 minis if I unplug the main box from my tv

litzdog911

ACE - Sage

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53K Messages

a year ago


@Deanna72 wrote:

Can I still run my DirecTV  on my 2 minis if I unplug the main box from my tv


Your main Genie DVR just needs to be connected to the satellite coax cable. Doesn't  matter if it's connected to a TV for your Minis to work. 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

2 Messages

6 months ago

Yes

litzdog911

ACE - Sage

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53K Messages

6 months ago


@Cheyenne6367 wrote:

Yes


Huh?  "Yes" to what?

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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