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Tue, Jun 2, 2020 1:21 AM

Tv freezes

Both mini genie receivers freeze all the time—very annoying —they eventually reconnet but will freeze again—the main receiver does not have that problem. any ideas besides rebooting. Its very hard to get ahold of someone at direct tv!


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Community Support


124.8K Messages

a month ago

Hi @Birdiegirl23,


We will be glad to assist you with your mini genie's service issues. 


  • If you have a wired connection, please check to verify all your cables are securely fastened in the rear of the receivers.
  • If you have a wireless connection, make sure the area around your wireless video bridge is clear and open.


We also recommend trying our troubleshooting steps to resolve the freezing. 


Please keep us posted if you need any further assistance.


GeorgeM, AT&T Community Specialist


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