Community Support
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1.1K Messages
Wed, Feb 10, 2016 3:37 PM
Troubleshooting your Streaming Applications
Let’s be real. Everyone is streaming content these days. We all do. It is a big part of our digital lives! We want to share a few things with you that will improve your streaming experience.
Note: If you are having trouble logging into the DIRECTV Everywhere app or NFL SUNDAY TICKET, click here.
Connection Speeds
When you stream, we recommend a plan that will support streaming. 6mbps and above are recommended.
Run a Speed Test to test your connection. Make sure the speeds you are getting meet the minimum requirements for your streaming service. Streaming services differ and some require more bandwidth than others. Even the type of show you are playing makes a difference, for example live action tends to take more bandwidth than cartoons.
- Test hardwired if possible
- Hardwired is not as susceptible to outside interferences as wireless. Speed tests should matchup with your plan.
- Test with a single active device
- Extra devices consume the shared bandwidth.
- Test each device
- Not all devices operate the same.
- Test your distance
- Wireless weakens over distance. Test in different parts of your home.
- Test with Smart Home Manager (applicable only to AT&T customers)
- Smart Home Manager has many tools that will identify connection issues and help fix them.
Improve the Stream
- If connecting wireless, there are several things that can be done to improve the signal, such as:
- Changing the Wireless Channel (For AT&T Customers: learn more about changing your Wireless Channel for NVG/Motorola and 2Wire/Pace here).
- Removing Environmental Interference: Speakers and other electronics can impact speeds.
- Reducing the number of devices
- The more devices connected, the slower speeds can be.
- Updating your plan
- Have extra bandwidth to compensate for X-factors (additional devices, streams requiring more bandwidth).
Tips to Speed up your Equipment
- Scan for viruses.
- Close all programs you are not using.
- Clear your browser’s cache/cookies.
- Make sure the Network Adapter is functioning properly (updated drivers).
- Disable hardware acceleration for older computers/internet devices.
- Reduce internet device’s memory usage to have memory available for streaming.
Happy Streaming!!
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService
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ATTDIRECTVCare
Community Support
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1.1K Messages
5 years ago
Troubleshooting your Streaming Applications
If you're having issues with turning off Closed Caption while using a Roku Player please click here.
If you have any issues concerning your streaming application, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
-ATTDIRECTVCare
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService
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Marcelodirecttv
Contributor
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1 Message
4 years ago
Can I access my play list ( which by the way Is that my DVR?) from my pc on direct tv .com after log in my account?
and also all my channels in my direct tv line up is streamable? And or if I record a show in my DVR can I watch that anywhere from any device? PC Tablet or phone? Even without wi fi ?
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peds48
Expert
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36.2K Messages
4 years ago
@Marcelodirecttv You can stream most of your channels on the DIRECT.com website, however only smartpones and tablets are currently supported for watching your DVR playlist.
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Cocowesa
Tutor
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5 Messages
4 years ago
After I click on a program I get the loading and verify message. It then gives me a message that says it has encountered a problem and I should restart the player. Clicking on the restart player starts the whole process all over again with the same results..
I have tried to reinstall the player and have cleared the cache. I also checked the box on adobe player to run automatically.
Running Windows 10. Any suggestions.
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ATTHelp
Community Support
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148.1K Messages
4 years ago
Hi @Cocowesa,
Make sure you have the latest browser, OS. Restarting the devices also helps in some situations.
Good luck.
-ATTDIRECTVCare
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Cocowesa
Tutor
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5 Messages
4 years ago
The ideas you suggested didn't work.
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Paulus19
Contributor
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1 Message
4 years ago
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tfurru1
Contributor
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2 Messages
3 years ago
I've found the only browser where there are not issues like this is IE 11. No kidding either. All other browsers I get the same issue as you or it just doesn't load at all.
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