Troubleshooting your Streaming Applications

Let’s be real. Everyone is streaming content these days. We all do. It is a big part of our digital lives! We want to share a few things with you that will improve your streaming experience.

If you are having trouble logging into the DIRECTV Everywhere app or NFL SUNDAY TICKET, click here. 

When you stream, we recommend a plan that will support streaming. 6mbps and above are recommended.

Run a Speed Test to test your connection:

• Test hardwired if possible
  • Hardwired is not as susceptible to outside interferences as wireless. Speed tests should matchup with your plan.
• Test with a single active device
  • Extra devices consume the shared bandwidth.
• Test each device
  • Not all devices operate the same.
• Test your distance
  • Wireless weakens over distance. Test in different parts of your home.

• If connecting wireless, there are several things that can be done to improve the signal, such as:
  • Changing the Wireless Channel (learn more about changing your Wireless Channel for NVG/Motorola and 2Wire/Pace here).
  • Removing Environmental Interference: Speakers and other electronics can impact speeds.
• Reducing the number of devices
  • The more devices connected, the slower speeds can be.
• Updating your plan
  • Have extra bandwidth to compensate for X-factors (additional devices, streams requiring more bandwidth).

• Scan for viruses.
• Close all programs you are not using.
• Clear your browser’s cache/cookies.
• Make sure the Network Adapter is functioning properly (updated drivers).
• Disable hardware acceleration for older computers/internet devices.
• Reduce internet device’s memory usage  to have memory available for streaming.

If you have any issues concerning your streaming application, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. 

-ATTDIRECTVCare