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New Member

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1 Message

Wed, Aug 5, 2020 2:40 AM

Test Speed Does Not Support 1080p, 4K

Why is it that when I test my network speed the arrow only points to “HD”, and not 1080p or 4K.

My speedtest at home registers at 400mbps

Something wrong with my system?

Responses

shannon02

ACE - Expert

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20.9K Messages

2 months ago

Nope, there is a bug in the new software.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

a month ago

So is this why all of our channels are ‘blipping’ in and out as if we are in the middle of a storm but the sun is shining brightly outside?

shannon02

ACE - Expert

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20.9K Messages

a month ago

Nope, sat channels are not coming from the internet.  Your dish may need to be aligned, there are videos on youtube if you want to try it yourself otherwise you have to call DTV and wait until a CSR can setup a tech visit.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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133.3K Messages

a month ago

We would be happy to help you with your Directv issues @Frustrated_in_ga!

 

As for as the HD, 1080p, and 4k options you are seeing, HD is considered perfectly normal.

 

Most of the programming is only in HD, select movie titles may be 1080p and will show 1080p in the title of the programming if it is available. Your TV also must be compatible for 1080p, not all HD TVs are. 4k would only work if you have 4k compatible Directv equipment, TV, and we only have a few 4k channels, therefore most of your downloads will not be compatible for 4k.

 

The live TV issue you are experiencing is not related to the internet download speed. Live TV would be affected by the signal between the satellite dish on your home, cabling running in, or receivers themselves.

 

We would need to troubleshoot the issue more to know how to resolve the issue.

 

Refer to our Troubleshoot and Resolve tool to assist with troubleshooting. Follow the path for: TV > Directv > TV Picture Issues > Freezing/Pixelization

 

Please let us know if this helps resolve the issue!
 
Jessika, AT&T Community Specialist

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