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Mon, Mar 30, 2020 8:26 PM
Due to the corona virus we will not be going to our home in AZ for many months. Can I do this myself on line?
2 months ago
ACE - Expert
Nope, you have to call and if you are outside the US it can't be done as DTV numbers are US only. You can only suspend service for 6 months per year with a $7.00/month fee.
I just discovered you are absolutely right. I did have to wait 25 minutes on hold. But finally it was answered and accomplished.
I completely understand the reduction in call center personnel. My company has told several of us that we may be furloughed in the coming days so I need to cancel or suspend my DirecTV service. I have tried to call for the last 3 days because they do not allow you to cancel or suspend through your account management online. If you're going to reduce customer service than at least allow customers to suspend or canel their service online.
Agreed! This is absolutely ridiculous that subscribers cannot connect with AT&T or Direct TV to disconnect service! Maybe we should file a complaint with the FCC or FTC .
I am from Canada and Direct tv will not answer phone from out of USA. How/who/what number can I call that will go through??? Usual Direct TV numbers don't work! Can I email somebody?
Since DTV is a USA only service there is no way to contact them from outside of the USA and DTV doesn't have email support either.
If you have service in the USA when you are there you can add a authorized user in the US to manage it when you are back in Canada.
DirecTV being a United States only service has never accepted calls from an international number. So you would need to suspend before you left, or while gone have an authorized user in-country to call on your behalf. There is no email support.
Now AT&T (DirecTV's new owner) deals with international service, you might be able to use the AT&T international support number to get through and then be transferred to a DirecTV specific department. I'm not sure myself, but it is an option to try.
From outside the U.S.: Call +1.314.925.6925 anytime. It's a free call from your AT&T wireless phone.
Suspends now have a $7 monthly vacation hold. Here is the rest of the info that hasn't changed.
ACE - Sage
Have a friend call DirecTV for you, then conference you into the call.
I am in Ecuador SA and directv will not answer phones or no email address to send a message. Will not answer phones out of the USA . How can one continue to have service temp suspended until we are able to travel back to the states due to the covit -19 virus our trip was extended longer pls ADVISE. THANK YOU
Service can only be suspended for six months within a one year period. If there is an authorized user in the US then they have call to do it, if not then you can try taking it up with DTV when you finally get back.
Have a fried call DirecTV and then conference you into the call. There's no way to call them from outside the US.
My iphone app is often hitting "network issues" and I am unable to use the mobile service. I would like to explore cancelling or suspending my service.
I am not eligible to suspend my Directv services until April 17, 2020, however because of the coronavirus we are returning to Canada tomorrow. Once I'm in Canada, the 1-800 number doesn't work and there is no "Chat". How can I temporarily suspend my Directv services from April 17-October 16, 2020?
The only way is to call DirecTV, so take care of it before heading to Canada. Or have a friend in the US call for you, then conference you into the call. Expect to wait on hold for a while because their phones are slammed.
DirecTV has not accepted calls from international numbers as they don't have international service. However, there is now a workaround.
Since AT&T owns DirecTV and has integrated their systems, you can call their number that supports those out-of-country and get transferred to a DirecTV department. But be prepared for long hold times as many call centers are closed for Covid-19.
Call +1.314.925.6925 (free from your AT&T wireless phone).
My service to my summer home out West was suspended for 6 months expiring now. In New Jersey we are under executive order to limit going out of our house. As we are both in our 80s we are urged to stay home and not to travel. The automated system won’t allow a further suspension which would only be the second in 12 months as allowed. Understandably, contact with an agent is extremely limited and no means of email contact I can find. Any suggestions
ACE - Professor
@Caroline14, Thanks for reaching out to the forums team!
We know how important and time sensitive service issues can be, so we encourage you to contact our voice or chat teams for expedited service.
Once you select your product, just scroll down to the bottom and choose to chat live. Please let us know if you have any other questions we can assist with!
Lafayette, AT&T Community Specialist
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The chat and voice don't work from Canada.
If you are currently out of the US, we suggest that you call +1.314.925.6925.
It’s taking longer than normal to reach us. But, you don’t have to wait for help. Get online support.
If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!
Lafayette, AT&T Community
I’ve been trying to cancel or at least suspend my service for a couple weeks now I cannot get through to anybody in your customer service since the virus I haven’t been able to watch sports and I certainly don’t want to watch reruns I only have your service for sports. At this point I do not want to pay your high prices if there’s nothing on TV I watch it’s like throwing money away I’ve tried numerous times and spent hours on the phone to never even talk to a customer service representativePlease advise what I should do if I would like to cancel or suspend my serviceThank you
COVID-19 has closed call centers and left the remaining ones short staffed keep trying.
I want to suspend my Directv account now
@nabukl i would but cannot get through to them, the virtual guy just hangs up after awhile, and the number 1-800-531-5000 does not work from Canada
They (Edited per community guidelines).
Would like to activate our seasonal package for the next 6 mos as well as cancel our 3 mo FREE offers. We have had to return to Canada due to COVID19. We cannot reach anyone by telephone.
Call Centers are slammed now due to coronavirus staffing shortages. Keep trying. Be patient.
Thank you for reaching out to us here, @Janiceb.
We apologize for the delayed response and appreciate your patience at this time.
Due to the current situation with the corona virus and since you are currently out of the US, we suggest that you call +1.314.925.6925 (free from device) or chat with us here.Thank you for your continued patience. Stay safe!
Elmi, AT&T Community Specialist.
Suspension are max 6 months within a 12 month period. Their agents cannot override that. So far AT&T hasn't announced any exceptions to this.
For further updates: https://about.att.com/pages/COVID-19.html
AT&T has 3 TV services under their ownership: U-Verse, DirecTV, and AT&T TV NOW (which used to be called DIRECTV NOW until they changed it last August). For creating a thread or browsing existing ones, just follow the links above to the correct section. Fortunately those that have the control to do so have been pretty good about moving posts to the correct forum in those cases. No worries everybody is new at some point.
If you didn't suspend within the prior 12 months, and just started in January, then once you get through to an agent they should be able to push back the date to the max time. However AT&T last year migrated every one to a new billing account system (so it could communicate with other AT&T systems), and perhaps it doesn't currently have a way to modify the restore date yet like the old system.
So within the last year a huge shift in system used, and now understaffed because of Covid-19. Makes it hard to provide the best customer service when you pile that all on top of each other.
I would like to suspend my Directv service due to recent financial concerns. However I do not want to cancel it because I believe this to be temporary. How do I do that?
I finally got an agent on the phone and asked to have my service suspended until I return home.. He said that I had to pay my April bill first because I am on autopay and he could not explain why or how I could do it. I asked for a supervisor and was disconnected. If I am not satisfied I will terminate my service when I get home. I have been with DirectTV for at least 13 years and have had huge bills lately. Please help me out in this situation. You know my email address and my cell phone # is (Edited to remove personal information).
Sondra (Edited to remove personal information)
Moving to DirecTV forum
Dear Sir or Madam:
I was notified today that my job is being furloughed until July. I will not have any source of income until then. I would like to suspend my service until August.
I tried calling three times, but never got through after extremely long wait times.