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New Member

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1 Message

Thu, Feb 20, 2020 9:23 AM

Shows will not record on any genie device

I have 4 genie devices in my house none of them will record. I have reset all the receivers and the modem and issue continues.

Responses

shannon02

ACE - Expert

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19.3K Messages

2 months ago

You may have one Genie and 3 minis and only the Genie can record. So what are you trying to record?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

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18.7K Messages

@krcarlock3

What are the models of your Genie and Mini Genie Clients (and any other boxes)?

What happens when you try to record from any of them?

When you log into your account does it show both DVR $10 and Whole Home DVR $3 (or Advanced Receiver $15 if you have a newer account)?

Any other issues?

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