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Tutor

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3 Messages

Thu, Jun 14, 2018 3:28 AM

Season Record for MyTeams not working correctly...again.

For the 3rd time this season, DirecTV is not recording my Yankees games even though they are set up for Season Record. It did not record the last couple against Washington and is not recording upcoming ones for as far out as I can see. I have to manually record each one, and if I try to set season record it says already set up, but it is not recording any of the games since Monday, nor are any of the upcoming games scheduled to record.

Responses

Brand User
ATTHelp

Community Support

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144.6K Messages

3 years ago

Hello @mysubway18,


Thank you for bringing this to our attention! We understand how important it is for our customers to enjoy their favorite content. Let's make sure we guide you in the right direction to get this resolved!


The first article for troubleshooting your Genie is super easy and can be done in your own home when most convenient for you.



If you require further assistance, I recommend live chat.



May your day be filled with small miracles!



Monica , AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Mentor

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29 Messages

3 years ago

The my team recordings have never worked right.

Contributor

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1 Message

3 years ago

Has this ever been resolved?  I spent time going through all the menus making sure it was not something I was doing wrong, then came here to find I was not alone.

Contributor

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2 Messages

2 years ago

this is an issue that the geniuses at at&t can't (or won't) figure out how to resolve.  resetting the receiver is not a solution.  figure it out or lose customers!  awful service!!!

New Member

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1 Message

6 months ago

I can’t trust the Directv season record. Way too many times it’s failed to record games. I check and recheck to make sure my team is set correctly and it is.I always manual record on other receiver as a backup, especially for big games. It would be a very valuable option if you could trust it will work. I don’t expect this to be addressed but they have no problem cashing the $200 check I send them every month! All down hill ever since AT&T took over.

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