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L

New Member

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1 Message

Tue, Jun 2, 2020 10:42 PM

return direct tv reciever

i have 4 DirectTV receivers, now i need only 3 . therefore i want yo return one of the receiver by go to UPS store to send it back to AT&T or Directv .

do i need to call Directv first or just return it , then my account will be deduct renting fee for the one i return.

Thanks.

ML

Responses

shannon02

ACE - Expert

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20.2K Messages

a month ago

You have to call DTV first to deactivate it using its RID and access card number then you take it to a UPS/FedEx store with the access card inside and your account info to scan it in and keep the receipt. There is no rental fee.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Juniper

ACE - Expert

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21.1K Messages

a month ago

Call DirecTV to deactivate the box. To verify if returnable or not, what is the model number?

If returnable:

How To Return The Equipment

Go to a FedEx or UPS location with your account #. No need to bring a box or label, the equipment will be boxed it up & shipped out at no charge. The process takes less than 5 minutes.

Find FedEx Office locations at www.fedex.com/attreturns.

Find The UPS Store locations at www.theupsstore.com/locations.

There is no "rental" fee. The $7 is for the authorized TV, even if you don't use a box itself. It stops billing once removed of course.

(edited)

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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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